AI Agents-Essential vs the new AI Agents for email

I am trying to prepare for the end-of-life of AI Agents-Essential, and since we are Suite Professional, not Suite Enterprise, I have to do this in my production environment. So the risk of breakage is very high. I’ve built a set of automations and Agent SOP around the AI Agents-Essential behaviors and I cannot find sufficient documentation on the new AI Agent email behaviors to have any idea how to make things work the same way.

For example - I have triggers for the ar_suggest_true and ar_suggest_false tags being set on a ticket. to guide my Agents? When a ticket is tagged ar_suggest_true, the Agent reviews the AI Agent’s response and unless it’s clearly something they need to manually address, move the ticket to a custom Deferred status, taking no further action unless the end-user indicates that they still need help. Conversely, a ticket tagged ar_suggest_false gets priority because no response has been sent to the end user.

Do these tags still exist with the new AI Agent? Is there some alternative?

The Notify by>Autoreply using generative AI trigger action for AI Agent Essentials autoreply has a fallback response for when the Essentials AI Agent is unable to produce a reply. The new AI Agent trigger action is a webhook that I’m just beginning to understand but I don’t see how fallbacks are managed. When creating the AI Agent, one of the settings is “Let the customer know that someone will be in touch”. Is that the fallback behavior when the AI Agent can’t find an answer?

With AI Agents-Essential, the email autoreply prompts the end user with “Did this resolve your issue” with Yes/No options. Yes tags the ticket with ar_marked_helpful and moves the ticket to Solved. No tags the ticket with ar_marked_unhelpful and adds an internal note to the ticket. I have triggers and views based on these tags. What is the behavior for the new email AI Agent?

Documentation on email AI Agents is sadly deficient. Given that I keep getting emails telling me to migrate, I’m not particularly happy nor in any way confident that I can keep my instance functioning properly.