Missing Zendesk Explore Access for Community Analytics | The place for Zendesk users to come together and share
Skip to main content
October 1, 2026
Question

Missing Zendesk Explore Access for Community Analytics

  • October 1, 2026
  • 2 replies
  • 31 views

Hi all,

I'm trying to pull Community and Help Center metrics such as:

  • Visits / unique visitors
  • New user registrations
  • Discussion posts and comments
  • Article views and article activity
  • Search analytics
  • Self-service metrics

Most documentation points to Zendesk Explore, but I don't see an Explore option in my Zendesk instance.

Does accessing these metrics require Zendesk Explore, or are they available elsewhere in Guide/Admin Center? Also, is there a way to determine whether Explore is enabled for our account but not assigned to my user role?

Thanks!

2 replies

Ahmed Zaid
User Group Leader
October 3, 2026

Hello ​@Yasmine Dowidar,

Zendesk Explore is now called Analytics. Head to the ‘Dashboards’ Tab and you should find a prebuilt dashboard called ‘Zendesk Knowledge’. This should be a good starting point.

Ahmed Zaid (aidvisor.eu)
October 7, 2026

Yes, full Guide/Community analytics require Zendesk Explore. Ask your admin to check Admin Center > People > Team Members to see if your role has Explore permissions enabled!   paybyplatema us com