Question
Missing Zendesk Explore Access for Community Analytics
Hi all,
I'm trying to pull Community and Help Center metrics such as:
- Visits / unique visitors
- New user registrations
- Discussion posts and comments
- Article views and article activity
- Search analytics
- Self-service metrics
Most documentation points to Zendesk Explore, but I don't see an Explore option in my Zendesk instance.
Does accessing these metrics require Zendesk Explore, or are they available elsewhere in Guide/Admin Center? Also, is there a way to determine whether Explore is enabled for our account but not assigned to my user role?
Thanks!
