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Color coding the customer ticket status

Related products:Support
  • September 21, 2023
  • 2 replies
  • 20 views
Adam17

Please add this feature. See the images below for example. Image 1 shows what is on the customer requested tickets page. Image 2 is what shows on the zendesk help article https://support.zendesk.com/hc/en-us/articles/4412575841306

the 3rd image is just a close up view

 

Note that the order of the images does not match the name of the file. 1 is the support article and 2 is our live database

    2 replies

    N
    • Nora13
    • September 25, 2023

    Hi Adam,

    it works for us to add the column "status category" for it to be shown colour coded. But maybe that is not what you are looking for? It does look like your columns and the corresponding content is not aligned. Did you talk to tech support? 

    Hopefully this helps. :)

    Best regards,

    Nora

    Shawna James
    • Shawna JamesCommunity Manager
    • Community Manager
    • September 26, 2023
    Hi Adam thank you for providing us your feedback and Nora for offering a workaround. Adam, if you believe this to be a technical error, please consider reaching out to customer support here - https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support. Thanks again!
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