Feature Request: HTML or Rich Text Editor for Signatures

We too would like to see HTML or Rich Text editing for Signatures.  Our everyday emails utilize an HTML formatted email signature (specifically with an image to the left of text, which is not currently possible in markup) and it would be helpful to continue the branding across our ticketing.

I was surprised to see such a rudimentary system for signatures on Zendesk. Coming from Gmail this is much more restrictive. Having a simple HTML interface would also help those of us who are used to using multiple signatures. 

Just throwing this out there for multi-brand use cases - rather than using the signature user field, we simply build it into the trigger notifications. That way we can customize what it looks like per brand with HTML. It has worked fine so far 😊  (or rather than brand, you can use different notify triggers per group, or any ticket property)

Using signature macros is another option, for an agent to manage multiple different signatures.

I agree, having the option to customize signatures would be a nice feature to have.

Adding HTML or Rich Text editing for Signatures would be a great feature.

Please add an HTML Agent Signature option! Should be standard since the email HTML template is customizable.

Hey Friends, 

In the interim whilst you're waiting for this feature to be built into Zendesk at some point in the future, there is an app in the Zedesk marketplace which can do HTML signatures. You can check it out here:

https://www.zendesk.com/marketplace/apps/support/130282/zignatures/

Hope this helps. :)

It will help a lot. Please make it happen.

Yes please! 

Desperate for this - it would give our interactions a much more personal vibe.

Would be really useful.

It's 2022 guys... what are you doing?

It would be great to see what is happening with this feature. I am sure all brand would, like ourselves, appreciate the ability to use HTML to have the signature of emails sent from Zendesk feel on brand with those sent from other platforms to keep brand image consistent.

Hey,

How can we add signature banner embedded in the signature as image? The goal is the image to be seen when replying into the ticket system.

Hi @ivan36, 

You will need to do the following: 

1. Upload the signature banner somewhere on the internet, either into your own website or upload it as an asset to your Zendesk HC. 

2. Create a global signature inside Zendesk that utilises the image URL of your banner. Follow the steps here on how to set up a common agent signature.  - Adding an agent signature

Note: The agent signature in Zendesk uses Markdown to format the signature. - Formatting text with Markdown

You can also check out our article on How do I setup a Zendesk Agent Signature Template. This one contains some templates which you can copy and paste & update with your own details. :)

Hope this helps. :)

Best,

Amie

This idea is great! Would love to see it implemented.

+1 here! We want to change the color and font of the signatures which is not possible with Markdown unless there is a way to do so...

+1. The Brand Signature feature is fantastic but lacks some very important features. The ability to customise these with HTML would be extremely empowering.

Is there any update from Zendesk if this will be a native feature or not?

+1. Would love to add our footer banners for all agents. Definitely helps the brand awareness.

Why does it take years for features to roll out? Something this simple too, you guys are supposed to be market leaders... pretty disappointing tbh. Looking for other solutions now.

Would be very useful - please just add it in. Above comment is absolutely right - this is a simple addon.

We'd love to see a full HTML/Rich Text Editor for the Signatures! Please add this for your customers. :)

+1

+1.

I just added a note for requesters to subscribe to our status page to all agent signatures and without italicization, it looks bizarre 

Hi all! Thanks so much for providing all this feedback on a need for a rich text editor for signatures. I've recently taken over Brands so I've captured this feedback and will use it to plan our next year. Nothing on the roadmap as of now, but will keep this thread posted with updates.