Zendesk really needs to allows Agents to choose signatures. A majority of our agents support multiple languages and need different signatures. Only having one signature per agent is really limiting.
Also, some channels require different signatures.
Parked
Multiple Agent Signature - Out of box
That's a great idea
For instance we have employees responsible for different topics. In these cases the Full Agent must have the possibility to choose the signature depending on the customer request.
- Product Manager
Hi all,
Unfortunately we don't have any plans to add this feature at this time. We have focused on other highly requested features such as granular permissions, agent efficiency and AI capabilities.
Regards,
Tom Dupuche
Zendesk Product Manager
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