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Lauren11
Lauren11
November 15, 2022
Delivered

Add Messaging Data to Chat API

Related products:Chat/Messaging
  • November 15, 2022
  • 9 replies
  • 35 views

Feature Request Summary: 

The recently released Messaging Dataset in Explore should be made available as part of the Chat API.

Description/Use Cases: 

We need to be able to pull all of our Zendesk data into Looker and incorporate as part of existing company dashboards, as well as analyze along side of order data. 

Business impact of limitation or missing feature:

It is very frustrating and difficult to not be able to report on everything in Looker. We cannot see a complete picture of our support SLAs and overall health of service that we can share with other stakeholders. Not everyone has Zendesk and we like to marry our Zendesk data with other company data. 

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    9 replies

    Prakruti HindiaProduct Manager
    Product Manager
    December 1, 2022

    Hi Lauren, 

    Thank you for providing a detailed feedback. Currently, it is possible to export dashboards and reports from Explore.  Having said that, we do plan to support APIs to extract the reporting metrics for messaging channels. 

    - Prakruti

    Lauren11
    Lauren11Author
    December 1, 2022

    Thank you. Is there a timeline for this? Exporting as a csv is quite useless and does not solve my problem of not having this data in our data warehouse and being able to visualize it in looker among with the rest of our data

    Lauren11
    Lauren11Author
    January 27, 2023

    Hi @prakruti - is there any update on a timline for supporting APIs for messaging? 

    -Lauren

      Flora12
      May 17, 2023

      Hi, is there any update on a timline for supporting APIs for messaging? 

      Osvaldo11
      Osvaldo11
      May 24, 2023

      hi, also asking for a timeline on this as we have the same use case

      Flora12
      May 29, 2023

      @prakruti Hi, do you have a specific timeline on supporting APIs for messaging channels separately?

      Lauren11
      Lauren11Author
      August 31, 2023

      @prakruti - is there any update on when this might happen?

      Richard50
      Richard50
      December 4, 2023

      @prakruti We have a similar use case for the messaging data.  This would enable our team to have a more streamlined way to pair this data with the rest of our dashboards & reports.

        Brett Bowser
        Brett BowserCommunity Manager
        Community Manager
        April 29, 2026
        Under review→Delivered
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