Confusing translations in French

Zendesk just renamed Intents (Intentions) as Topics (Sujets).

The weird part of it is that in French it’s now the same word for the Subject and the Topic, which is confusing.

This can create confusion at the moment of checking ticket subject or ticket topic.

We can’t use a workaround about this issue because it’s a system configuration.

Ideal solution would be to replace the translation of Topic 

• Intention : straightforward, and same as before. In the AI and NLP (Natural Language Processing) world, this is the gold standard.
• ⭐Thématique : would be my favorite, this is exactly what you were trying to translate in the first place, for me the best translation to Topic
• Motif : This is the operational, CRM-focused term used by support teams and managers, could be translated by ‘Contact reason’. I would save this for ticket fields.

Happy to have a chat, I’ve already raised some time ago the bad translation of ‘Email’ in french (Messages) and it has been modified since.