Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice | The place for Zendesk users to come together and share
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Warren11
August 19, 2016
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Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice

Related products:Voice
  • August 19, 2016
  • 59 replies
  • 417 views

Our team is a month in to using Zen Voice. We would love to be able to change the ringtone for incoming calls. Our reps have nightmares of the default ringtone after work away from the phones. A choice of ringtones or being able to upload our own ringtones would be fantastic.

 

Also, do you think it'd be possible to give us some keyboard shortcuts for Voice? For example: hanging up.

      Pinned Reply By Widson Reis

      Hi, thanks for all the feedback in this post.

      I wanted to inform you that we've just announced the ability to configure the ringtone. Here's the official announcement:

      https://support.zendesk.com/hc/en-us/articles/10994005896602-Announcing-new-ringtones-for-Voice 

      59 replies

      Josh15
      August 23, 2016

      +1 for different ring tones

        Brey
        November 9, 2016

        +1 for different ringtones.

          Laura54
          April 27, 2018

          The current ringtone, when you are receiving calls 7 hours a day, has become a little irritating! The possibility of changing the incoming call tone would be fantastic :)

          Will this be at all possible?

          Many thanks

           

          Laura

            Simon66
            July 11, 2018

            Please fix this. The current ringtone is FAR too quiet and it is often missed if the window isn't in focus.

            We can customise chat notifications but not telephone ones? At the very least please give it a normal telephone ringing noise!!! 

            Such simple things - WHY are they missed!??! 

              Nicole17
              Nicole17Employee
              Employee
              July 11, 2018

              Hi Simon - 

              Things aren't missed, we just can't build everything that everyone asks for. We receive several hundred unique feedback requests every week, and can only build a handful each quarter. 

              I cannot speak to why this one in particular has not yet been prioritized, but we'll continue to collect feedback from users on it and will update here if and when it is something the team determines would be significantly impactful for a large number of users. 

                Harrison13
                October 16, 2018

                It would be very helpful for us to have this feature. We have different inbound numbers that need to be answered in a certain priority. Having different audio alerts for each line would be hugely beneficial. 

                  Alex127
                  January 15, 2019

                  Also agree that more customizability would be awesome.  Ring Tone/Volume

                    Kaylee12
                    March 8, 2019

                    another +1 for agent customization options for inbound calls - it's driving my team bonkers! 

                      Kevin84
                      March 18, 2019

                      +9000 for basic customization options for calls. Volume control would be great so that when I'm enjoying the daily grind and listening to "Today" by The Smashing Pumpkins via Spotify and I'm tip-tap-typing away at some customer emails I don't immediately receive a full-body wave of depression as that intrusive, painful ringtone blasts into my skull. B'great.

                        Daniel158
                        May 1, 2019

                        +1 I am just introducing this system in to my team and the first thing they asked for was the ability to change the  Ringtone for Incoming Calls. This feels like such a simple feature. 

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