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Gladys11
August 9, 2024
Delivered

Declining incoming calls

Related products:Voice
  • August 9, 2024
  • 5 replies
  • 42 views

How can we remove my agents' ability to decline calls?

    Pinned Reply By Widson Reis

    Hi, thanks for all the feedback and contributions to this post.

    We are glad to inform you that the Auto-Accept feature has now been released. Check the details here: https://support.zendesk.com/hc/en-us/articles/11032297563674-Announcing-auto-accept-calls-for-Voice

    5 replies

    Widson Reis
    Widson ReisProduct Manager
    Product Manager
    August 14, 2024

    Hi,

     

    This feature is called “Auto Answer” and it's in our backlog for future consideration in 2025.

    Widson Reis

    Josie16
    October 18, 2024

    Any update on this? 

    Widson Reis
    Widson ReisProduct Manager
    Product Manager
    October 23, 2024

    Hi, our plans haven't changed; we are still committed to making this happen in 2025.

    Widson Reis
    Widson ReisProduct ManagerPinned
    Product Manager
    July 20, 2026

    Hi, thanks for all the feedback and contributions to this post.

    We are glad to inform you that the Auto-Accept feature has now been released. Check the details here: https://support.zendesk.com/hc/en-us/articles/11032297563674-Announcing-auto-accept-calls-for-Voice

    Ferran Barneda
    Ferran BarnedaProduct Manager
    Product Manager
    July 29, 2026
    Updated idea statusAccepted→Delivered
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