Don't Be Just Another Call Center! (ability to route calls back to the same agent within a given time period) | The place for Zendesk users to come together and share
Skip to main content
Feedback submitted

Don't Be Just Another Call Center! (ability to route calls back to the same agent within a given time period)

Related products:Voice
  • April 27, 2021
  • 1 reply
  • 1 view

I work at an organization where we pride ourselves on the personalized touch. Currently the way call routing works we are unable to give that personalized touch through Zendesk. What we need is the ability to route calls back to the same agent within a given time period so that the customer is not bouncing around between agents and having to explain the same issue over and over again. 

Hopefully I am not the only one. VOTE ME UP!

1 reply

  • April 28, 2021

We have been pushing for specific agent extensions for quite some time.