Feedback - AI customer support agent chat box taking up the entire screen on mobile devices
When customers in the Help Center use the AI customer support chat box, the box takes up the entire screen on mobile devices. When customers click on a link the AI recommends (ex: specific help center article or submit a request page), it will take them to that page but then the chat box cover the entire screen which makes it feel like there was an error and the link didn’t actually work. Clicking the minimize chat button enlightens the customer that they were navigated to the correct page but it doesn’t seem to be obvious enough for some customer.
I was wondering if having the chat box only take up ~80% of the screen (enough to be able to see the top of the page one is currently on) would be enough of an indicator that they need to minimize the chat box.
Thank you for your time.
