Feedback submitted

How can I keep track of current tickets and keep from losing them?

Related products:Support

Forum|Forum|3 years ago
April 5, 2023
4 replies
37 views

Everyday Zendesk website times out and I lose ALL of the open tabs when I log back in.

Why isn't there a way to bookmark current tickets I am trying to keep up on?
This is so important because if I miss a comment or don't see something it is detrimental to the company and my own position in the company.

As of now I get signed out and have to keep a record in a separate text file of what I was working on so I can search these and re-open them!!

I don't want to do a search of tickets I am added to or mentioned on, this brings up everything and some that are not even relevant anymore.

As the screen shot below shows, even though I had like 5 tickets opened yesterday it shows NO RECENT ones. !?!!?1?!?

Seriously, what is going on with this application?

O

Oliver11

Hey

If I'm tracking tickets I add a tag to them such as (admin_view) and then I have a personal view for less than solved and the tag. Or if you're the assignee you can set a view based on either yourself or the current user.

Hope this helps.

alan17Author

Thanks, is that something I can do without taking a class on Zendesk?

O

Oliver11

I'd recommend creating a macro just for tag consistency, if you can create them select Add Tag (Tag name).

Then go to views, select Add View, in the all conditions section, select Status Category Less Than Solved, Tags (tag Name), on who access select the relevant option whether its just for you etc then save at the bottom

alan17Author

Thanks, couldn't figure that out. Never used macros on that.

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