Hi there,
Our signed in Guide users have multiple user segments, for example "segment_a", "segment_b", "segment_c".
There is also multiple forms that are relevant only to a particular segment and shouldn't be visible to users in other segments.
Let's say we have forms:
- "form_a1"
- "form_a2"
- "form_b1"
- "form_b2"
- "form_c1"
- "form_c2"
So, when user which belongs to "segment_a" and doesn't belong to segments "segment_b" and "segment_c" opens "submit a request" page the forms "form_b1", "form_b2", "form_c1", "form_c2" shouldn't be accessible to that user.
I would be extremely helpful if someone has any idea how this could be achieved.
Feedback submitted
Is it possible to hide ticket forms in guide for signed in users based on a user's segement or tag?
Sounds like you might be looking for this article - https://support.zendesk.com/hc/en-us/community/posts/4408867947930-Tip-How-to-Show-Hide-HTML-content-based-on-user-tags - in this case you could use tags referencing the segment on the users, instead of the native segmentation.
The article above doesn't answer the question.
I have the same general use case.
- Forms 1-4
- External Users of Segment A
- External Users of Segment B
- Segment A users can see/use Forms 1,2
- Segment B users can see/use Forms 1,2
- My internal agents have visibility across both User Segments
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