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Light Agents - Receive Email Notifications for newly created tickets?

Related products:Knowledge
  • July 19, 2023
  • 2 replies
  • 5 views
T

Hello,

I am new to Zendesk, and was curious if it is possible for a Light Agent to receive email notifications for newly created tickets under an Organization or if that is ONLY available to agents? If this is not possible, can we increase the number of allowed agents beyond just 5?

Thanks!

Tyler

    2 replies

    Champa
    • Champa
    • December 4, 2023

    How did you do this @이지훈 ? I tried this and it did not work.

    N
    • NolyEmployee
    • Employee
    • December 5, 2023

    Hi Champa,

    You can utilize the action "Notify by > User email" and then select the light agent from the list.

    Hope this helps.

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