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Pat13
March 9, 2023
Feedback submitted

Pathetic - Unable to request help with an enterprise plan

Related products:Admin center
  • March 9, 2023
  • 3 replies
  • 20 views

I am spending a lot of time rummaging through useless help pages or being redirected to the community to figure out how to ask for help. This is absolutely ridiculous. I have an enterprise account and you hide behind 20 layers of chatbots, pages that show useless solutions and the community before reaching someone to help from your team

    3 replies

    Jay16
    Jay16
    March 10, 2023

    Yes, a customer support software company should have zero seconds with bots once a person requests "agent" etc.

      Nicole17
      Nicole17Employee
      Employee
      March 10, 2023

      Hi Pat - 

      I just took a look and it appears you were able to get help from a support agent shortly after you posted this, but do let us know if you're still looking for assistance with anything. 

      I have passed this post along to the team that manages our bot experience as well so that they're aware of the experience you had. 

        Tom16
        March 31, 2023

        its total tosh agreed!  way too complex takes flaming ages

        and then they answer hours later sometimes and hit you with a canned answered . oh you are not online - will close ticket...

        TBH the chat thing is quite useless - takes you in circles

        much better for what really works time and tested: 

        create new request  >    search articles  > non there ?  ok submit ticket with topic area/ billing or product area

        horrifically bad support center for a company that sells SAAS.,. it really doenst add up

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