PRODUCT FEEDBACK: Business Verification Status Does Not Reflect Expired Documents

Hello,

We are requesting that Zendesk Talk Business Verification status accurately reflects the validity of submitted documents. In our case, business verification was successfully approved previously, but the documents have since expired. Despite this, the Admin Center still shows the verification as “Approved”, which affects teams managing Talk numbers in regulated environments.

This would prevent misleading status information and ensure that teams can rely on the system when managing number provisioning and compliance checks.

This issue occurred recently when attempting to purchase a new Zendesk Talk number using an existing business verification. Although the status is shown as “Approved”, the request cannot proceed because the underlying documents have expired. This creates confusion and delays, as the system appears to allow reuse of the verification while actually blocking the operation.

The Business Verification status should reflect document validity and automatically update when documents expire (e.g. “Expired” or “Re-verification required”), or clearly indicate that the verification is no longer valid for new number provisioning.

Thank you