Product Feedback: Limited capabilities of time filters Explore | The place for Zendesk users to come together and share
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Atanas
Atanas
Contributor
February 28, 2024
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Product Feedback: Limited capabilities of time filters Explore

Related products:Analytics
  • February 28, 2024
  • 2 replies
  • 21 views

Hello, 

We are currently in need of an additional feature regarding time filters in Explore. What we need is to be able to select a time frame including the hours of the day. For example, being able to select From: 27th February 10:00am - 28th February 03:00am.

This will give us more control over what data we see on reports and get more insight on productivity.

This was brought up as a topic today by one of our teams, however it is not the first time that a team has requested for more in-depth time breakdown by hours.

There is no workaround we have thought of as of now. 

Ideal solution would be to add an hour menu designated with a green line on below screenshot where we would be able to select a start and end hour.

Looking forward to this!

      This topic has been closed for replies.

      2 replies

      Shawna James
      Shawna JamesCommunity Manager
      Community Manager
      February 28, 2024
      Hey Atanas,
       
      Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
      Walter11
      Walter11Employee
      Employee
      March 29, 2024

      Hey Atanas, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
       

      We wanted to let you know that at this time we are not able to commit to building this feature. We understand this may be frustrating but wanted to ensure we closed this loop to remain transparent.


      At this time we are going to close this post for comment and mark it as “not planned”. If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.

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