Product Feedback: Unified agent statuses (Omnichannel) | The place for Zendesk users to come together and share
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Atanas
Atanas
Contributor
June 9, 2023
Accepted

Product Feedback: Unified agent statuses (Omnichannel)

Related products:Admin center
  • June 9, 2023
  • 5 replies
  • 43 views

Hello,

We have noticed that currently Custom agent statuses in Omnichannel are arranged only below the default ones. It will be good if for example a Custom Online status is positioned below the Default Online status or if a feature can be added where they can be manually drag and dropped to the desired position. (Screenshot_1)

In addition, this is also reflected in Agent Workspace when setting up your status. (Screenshot_2)

      5 replies

      Anastasia11
      Anastasia11
      July 19, 2023

      +1

        Boyan11
        Boyan11
        January 16, 2024

        +1

          A
          Arpan NagdeveProduct Manager
          Product Manager
          January 19, 2024

          Hey Atanas, thank you so much for taking the time to provide us with your feedback here. This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. Thank you again for your feedback and for being a valuable customer with Zendesk.
            Kristin19
            Kristin19
            September 17, 2024

            +1

              E
              Elena11
              Newcomer
              July 23, 2026

              Hi there,

              Any update on this? 

              Thank you! 

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