Hello,
We have noticed that currently Custom agent statuses in Omnichannel are arranged only below the default ones. It will be good if for example a Custom Online status is positioned below the Default Online status or if a feature can be added where they can be manually drag and dropped to the desired position. (Screenshot_1)
In addition, this is also reflected in Agent Workspace when setting up your status. (Screenshot_2)
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Hey Atanas, thank you so much for taking the time to provide us with your feedback here. This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. Thank you again for your feedback and for being a valuable customer with Zendesk. |
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