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November 4, 2022
Parked

Regex in bot fields

Related products:Chat/Messaging
  • November 4, 2022
  • 7 replies
  • 54 views

Could you please add the use of regex in fields in the chat bot. We need to add formats for all sorts of fields so we can assure the quality of the input.

Really a showstopper at the moment!

    7 replies

    Lisa Tam
    Product Manager
    November 8, 2022

    Hi Niels,

    Thanks for submitting your feedback. Supporting regex is something we are looking to explore for 2023. Can you elaborate on the use cases and the type of regex you would need?

     

    Niels11Author
    November 8, 2022

    Hi Lisa,

    For example: Phone number, emailadres, etc.

    Naghash
    July 20, 2023

    Hi @lisa35,
    It would be great to be able to use regex field types in the Bot flow.
    One very useful use case is checking the GPA format provided by the end user.

    Vahe
    November 20, 2023

    Hi Zendesk product team. Do you have any good news on this?

    February 23, 2024

    Hi @lisa35 - just wondering if there are any updates on this one? We would love to be able to use regex fields in our bot flows. 

    Gin
    Employee
    February 28, 2024

    Hi everyone,

    We're working on adding more data field types currently, but aren't up to adding regex yet. We need to do some foundational work first on how we handle variables - we know it is important to people though. I'll reach out to a few folk here directly to chat in more detail to understand use-cases for regex - and if there are any workarounds that might pop up in the short-term.

    Sai17
    May 31, 2024

    @gin You mentioned in the other thread that you will launching this in H1 2024. Any luck on that?