Routing Zendesk Talk calls to multiple agents at the same time

We used to have this functionality with aircall and it seems like a no brainer to us, its great to reduce waiting time and missed calls, it would be great to have on zendesk talk. 

We also need this functionality. Our workflow and response time is greatly impacted by not having this feature. Please add this to standard Zendesk Talk capabilities!

I also want to put my vote in the ring for this, pun not intended :).  Having the ability to ring all available agents at once makes for a much quicker response to our customers.

Yes, this feature needs to be added. It's one of those no brainers!

This is imperative if we are going to use this feature in zendesk. With a small team round-robin does not work.

We function on fast response times on phones and tickets.  We used a tool that allowed us to call all available reps and the quickest to respond got the call, improving our time to respond.  Having a "Call All" function would allow us to keep response times to a time that keeps our customers very happy.

Simultaneous call routing is necessary for my team as well.  We are a small team with one primary support agent, who answers the majority of calls. 1-2 other team members are able to answer a call if the primary agent is on a call or working on something else when the call is received. And a manager is able to get a call if nobody else is available.

With only the round robin implementation, the other team members (including the manager) become the first agent in the call routing, since they would answer the least amount of calls, then the next tier, and finally it rings the primary support agent, who has been "available" the least amount of time because it is their job to answer the majority of calls. By this time the caller has been on hold for far too long. You can see how the round robin option causes major problems for small teams where there is a primary person to answers calls, with other team members also available to do so, but who should not be the first option for calls to be routed to.

Necessary for our team too for the same reasons. It's a feature we're looking for in other solutions.

We would like to see this functionality as well. With a small team, the incoming call is seen by every agent in the group at once instead of one by one,  and the call would be answered quicker.

This is a must have functionality in order to reduce the waiting time and improve the customers experience.

By SLA we have 30 seconds to answer a call, so round-robin it's not an option... you can't even adjust the 30 second time to any inferior value ( let's say 10s).

This must have been a commercial decision, as we are charged for all the waiting time. More waiting time, more money to pay. Not even the welcome greeting or the IVR options are free.