Salesforce Integration - ticket view should be editable | The place for Zendesk users to come together and share
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Oyinda
Oyinda
April 12, 2023
Feedback submitted

Salesforce Integration - ticket view should be editable

Related products:Platform
  • April 12, 2023
  • 3 replies
  • 35 views

It would be really helpful to be able to edit the fields which are shown in the ticket view to allow the only relevant information to be highlighted.

      3 replies

      Nicole17
      Nicole17Employee
      Employee
      April 14, 2023

      Thanks for sharing this feedback, Oyinda! 

      David97
      David97Employee
      Employee
      September 1, 2023

      Hello everyone!

      We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on September 12th at 5PM CDT for our PM Roundtable on our Salesforce integration.

      It’ll be an open discussion on what is and isn’t working for you on with the Salesforce integration built by Zendesk. We're collecting feedback at the moment to help inform a new roadmap of improvements across the integration. So please bring those questions, concerns and use cases because we want to hear from you!

      The link to register can be found here, we’d love to see you all there.

      Cheers,

      David

      David97
      David97Employee
      Employee
      September 22, 2023

      Hi Everyone,

      Following up on this thread after our PM Roundtable on the Salesforce Integration. Just wanted to stay another big thank you for providing feedback in this area.

      In case you missed the PM Roundtable session, please find the deck, recording, and follow up article. Thank you again for your feedback!

      Cheers,

      David

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