Zendesk Explore (Reporting) - Chart type: Table | Request to have the option to make the table appears with fully vertical and horizontal line | The place for Zendesk users to come together and share
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Zendesk Explore (Reporting) - Chart type: Table | Request to have the option to make the table appears with fully vertical and horizontal line

Related products:Analytics
  • March 17, 2022
  • 4 replies
  • 24 views
emira.nabila

We have checked with Zendesk Product Experts and as per confirmation, you will only get a vertical line between the attributes (on rows) and the metrics as a whole, the vertical line is used only to separate attributes from metrics, but not from each other.

For us, this would be preferred for cosmetic purposes. As the reports exported are being presented to our customers' high level management, we would want to present the chart table in a fully lined table for below purposes:

  • Makes representation of data easy.
  • Makes it easy to analyse the data.
  • Makes it easy to compare data.
  • The data is represented in a readable manner which saves space and the reader's time.

Thank you.

 

    This topic has been closed for replies.

    4 replies

    Dave12
    • Dave12Employee
    • Employee
    • March 18, 2022
    Thanks for this feedback, Emira!
    R
    • Ruth15
    • September 1, 2022

    +1 Grid lines for all cells are a must to make the reports readable! Please give us the option to choose where grid lines should be visible. 

      D

      This is a very basic, standard need when reading a chart. I am confused why it is not available, or even the standard set up for a chart, in Zendesk. In theory, you could almost get around this with the alternative row colors option, but for some reason that feature does not include the first column?

      We switched to Zendesk in large part because of the easy to use metrics GUI. When basic features like this are not available, we will have to resort back to exporting the data and then using Microsoft Excel instead to make our charts and graphs, which is what we were hoping to avoid after moving to Zendesk. 

      Is there a reasoning behind why Zendesk is choosing to leave the lines out? I get there is a general theory in Design practice that less is more with the goal of making charts and tables less ugly. However, for reporting practices we are more interested in readability and practicality. Would love an option to leave the decision of adding or removing lines up to the agent creating the report. 

        Walter11
        • Walter11Employee
        • Employee
        • March 11, 2024

        Hi all,
        thank you for taking the time to share your feedback with us here.

        I want to acknowledge that this feature request has been open for some time without a PM reply and I apologize that is the case! Looking to clarify some questions on this post and share where Zendesk is with this feature request.


        This feature is not on our roadmap for 2024.
        While I understand that this may be disappointing to some, our intention here is to be transparent with our plans so that you can continue to remain aware of how Zendesk is moving forward in the near term.

        At this time, we are going to close this post for comment as we have the information and use cases needed should we ever look into this again.

        Thank you again for being valuable customers at Zendesk.

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