Prefill and hide Subject & Description fields of specific form on New Request Template

Hi @ifra you seems very skilled(congrats!)

Do you know the way to align side to side some fields? please

Like this:

Best regards! 🙏

@Raphaël Péguet, you can get it by CSS, pick the ID of your fields which you wanna set side by side and add the given CSS.

.request_description,
.request_subject {
    margin-right: 10px;
    float: left;
    width: 35%;
}

Only for example but you need to add your custom field's classes and set the width per your requirements.

I took the class of subject field and description field and then add css code to style.css file.

Output:

If any confusion feel free to ask :)

Thanks

Team

Dear @ifra, 

Sorry for the lateness of my answer I was in holidays just after asking,

Thank you a lot for this incredible tip, so useful ! 

Best regards,

Raphaël

Hi @ifra, not sure if you can help. I've been over a few pages on hiding the subject from a form and auto-populating it using the script.js file using the following: 

if ($("#request_issue_type_select").val() == "123456") {
    $('.form-field.string.required.request_subject').hide(); // Hide subject 
    $('#request_subject').val('Custom text here'); // Autofill subject

What I'm looking to do is add a custom text field from the form to the beginning of the subject, in addition to some standard custom text. However, I'm not sure how to accomplish this with js. I did find where you can do it using a webhook, but I'd like to stay away from that and stick to code in the js file if possible. 

Basically, I need to autofill the subject with (custom_text_field_12345) + ("Custom text here"). Do you know if this can be achieved? Thanks in advance for any input you can offer!

HI Nicole,

If you already have a custom-text-field-1234 then simply do the following:

// Autofill custom text field   
  document.querySelector('#custom-field-id-17365969036').value= "Write your text here";  

Where custom-field-id-17365969036, is the id of this element, you can get it by inspect tool

Mouse hover over the field > right-click > select Inspect > see the id of field > copy that >  remove custom-field-id-1736596903 and paste that here.

And,

Write your text here : Remove this text in the code and write yours.

To autofill the subject field then add the below code:

// Autofill subject field    
  document.querySelector('#request_subject').value= "Write your text for subject field.";  

Here, subject id is same for all so you only need to update the text in the code.

If you don't have custom text-field then create that first.

Go to Admin Center click  Objects and rules in the sidebar, then select Tickets > Fields.

After creating, you can see that custom field in your form then do the points which I share above.

If any confusion feel free to ask :)

Thanks

Hi @ifra! Thank you for helping! I may have not explained myself well. I don't need to autofill a custom field, the end user will still enter their value. I need to add a custom field to an autofill subject. Something like this: 

$('#request_subject').val(('#custom-field-id-17365969036') 'Custom text here'); // Autofill subject

The end result I'm looking for in the subject is something like: 

"John Doe New Ticket Request"

Where John Doe is what the end user entered for their name in the custom field, and New Ticket Request is what was autofilled for each ticket subject. I hope that better explains it!

Hi Nicole,  now I understood your query and it's possible, it could be done like this:

var _x = $("#custom-field-id-17365969036").html();
$('#request_subject').val(_x + ' ' + 'New Ticket Request');

After creating ticket using this technique and making t live, check the ticket title in Ticket dashboard of Support.

Try this and let me know. 

Hi @ifra , I just got done testing this. Instead of showing:  John Doe New Ticket Request

Within Support it shows as:  undefined New Ticket Request

I'm wondering if this is because there isn't a value for the field until submission? 

Nicole, can you share public URL of your HC? I wanna see.

Hi @ifra! I sure can! I'll leave the link up for a day or two. The direct form I'm trying to make this work for is: [link to HC]. The custom field I'm trying to get into the subject is the Name field. Ty!