Does the API's available on Zendesk developer section is same for all the support plans i.e Suite Team, Suite Growth and Suite Professonal? | The place for Zendesk users to come together and share
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Does the API's available on Zendesk developer section is same for all the support plans i.e Suite Team, Suite Growth and Suite Professonal?

  • February 17, 2022
  • 4 replies
  • 2 views

Deepak12

Hi all, 

Currently I am using Zendesk Trial Suite Professional Plan and I am using the below mentioned java method from URL: https://developer.zendesk.com/documentation/ticketing/api-clients/java/#java

 and It is internally calling the API

  • GET /api/v2/tickets

to fetch the ticket details. So Does the same java method or mentioned API work for all the support plans. Suppose, If I want to get ticket details for Zendesk Enterprise plan, Does the same work?

 

".getTickets()"

Public Iterable<Ticket> getTickets() {
return new PagedIterable<>(cnst("/tickets.json"), handleList(Ticket.class, "tickets"));
}


4 replies

Tipene
  • Employee
  • February 17, 2022

Hi Deepak,

Thanks for reaching out!

I can't comment on the functionality of the method you mentioned since this is an external code base but from the Zendesk side, making a GET request to the tickets API will work regardless of the plan you are currently on. 

Feel free to reach out with any questions!

Tipene


Deepak12
  • Author
  • February 17, 2022

Hi Tepene,
Thank you for replying.

So, GET request to the ticket API is same for all the available Zendesk plans like professional or enterprise?


Tipene
  • Employee
  • February 17, 2022

Hi Deepak,

Yes, that's correct :) 


Deepak12
  • Author
  • February 18, 2022

Thanks Tipene