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huy12
February 23, 2024
Question

How we can detect a call from Zendesk Talk when someone call to our phone number

  • February 23, 2024
  • 1 reply
  • 39 views

Im creating a zendesk apps that support Ticket showing more information. 
When a call comes, It will create a ticket, and then I want to detect a call or a call-in ticket.

1 reply

Erica
EricaEmployee
Employee
February 24, 2024
Hi Huy!
 
In Ticket Sidebar apps, you're able to access the Channel object. This will tell you the means of communication used to generate the ticket (such as, phone, web, chat, etc). You could look into using this to create a notification or distinguish Talk related tickets. 
 
Hope this helps!
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