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Zendesk15
Zendesk15
April 19, 2022
Question

Which is the best CMDB to use with Zendesk

  • April 19, 2022
  • 4 replies
  • 110 views

Hello,

Currently using Zendesk Support for internal user support, I plan to implement a CMDB (Configuration Management Database).

Is there a CMDB recommended to use in complement with Zendesk Support ?

Thank you 

    4 replies

    Dion12
    Dion12Employee
    Employee
    May 19, 2022
    Hey Renaud,

    We do not have any recommendations for a CMDB but you can look into our Marketplace to check. Here are some examples:
    https://www.zendesk.com/marketplace/apps/support/77836/ezofficeinventory/ 
    https://www.zendesk.com/marketplace/apps/support/177747/assetsonar/ 

    Regards,

    Dion
    Zendesk15
    Zendesk15Author
    May 20, 2022

    Thank you very much

    Zhongshu
    Zhongshu
    July 14, 2022

    @dion12 Thses CMDB app can support M2M API get metadata from Customer Management system write to Zendesk support system organization's customized field, can it ?

     

     

    Brett Bowser
    Brett BowserCommunity Manager
    Community Manager
    July 14, 2022
    Hey Zhongshu Li,

    You would want to reach out to the developers of the app to confirm that information. We wouldn't have that information on our end since we're didn't create the app unfortunately.
     
    You should be able to find their contact information directly on the app page in our marketplace.
     
    I hope this helps!
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