New Zendesk EAPs Available to Sign Up!
Hey Community! Our Zendesk Product Team has been hard at work shipping some incredible new features to you and your teams. (Read more about recent announcements from Relate in our Internal Note publication)
We have some new Early Access Programs we would love for you engage with to test upcoming features. View them below by clicking on the bolded-text hyperlinks!
MCP client allows you to connect your Zendesk instance to external MCP servers, which can be either 3rd party (e.g. Asana, Sentry, or Stripe) or your own private MCP server.
For teams managing internal service workflows, approvals often need to happen in a clear sequence. A manager may need to approve before finance reviews. HR may need sign-off before onboarding can continue. IT may need approval before access is granted.
This new capability helps you move beyond basic approval notifications and toward workflow-driven approval orchestration.
This EAP allows for multiple tickets to be created when there are multiple Support Addresses on an inbound email in either the To: or CC: fields. This means each support address receives its own ticket, keeping workflows organized and ensuring nothing falls through the cracks.
Agentic analytics is an AI analytics assistant for customer and employee service that uncovers trends, diagnoses root causes, and recommends next steps to measurably improve resolution outcomes, including efficiency and quality.
We are expanding our Custom Data Platform to support hierarchical data models, allowing you to create structured, "owned" relationships between your Zendesk objects.
Please note, some EAPs require approval before joining. Make sure to read the sign up information to better understand eligibility. Thank you for engaging with our Early Access Program, we look forward to having to test our products!