Emails in Sell not sending today - 12/14/2023 | The place for Zendesk users to come together and share
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Kat13
Kat13
December 14, 2023
Question

Emails in Sell not sending today - 12/14/2023

  • December 14, 2023
  • 2 replies
  • 67 views

Has anyone else experienced that emails are not sending through Sell today? This is seriously disrupting our business.

    2 replies

    B
    Brandon34
    December 14, 2023

    I don't see anything in their status page Zendesk Status about any services being down that might effect that. I would recommend opening up a support ticket with Zendesk with that error message and some details as to when it occurred: Sell – Zendesk help

    Kat13
    Kat13Author
    December 14, 2023

    There was an issue, but it seems to be resolved.

    This is what they said:

    Dec 14, 2023, 1:41 PM CST

    We’re currently working through a service disruption and appreciate your report - it will help us better understand the scope and impact of the incident. Our team is actively working to resolve this issue, and we will provide more information as our investigation continues. Apologies for the inconvenience!

    And then this:

    Dec 14, 2023, 1:53 PM CST

    After restarting affected services, latency has dropped and incoming and outbound email in Sell is processing as expected. We will extend our monitoring through to tomorrow to allow the team to investigate further and ensure complete recovery.

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