When I update a ticket with the smallest bit of new information, I have to submit the ticket as open, pending, or solved, etc. After submitting it, it kicks me out and I have to go find it again. Is there a setting somewhere that keeps the ticket open?
Question
How to stop the tab from closing after updating a ticket
- Community Manager
Hey
If you click on that drop-down you will see stay on ticket, next ticket in view, or close tab. Choose one of the other options available will prevent your tab from closing after each update. These settings should save on the next ticket you view so you won’t need to keep selecting that option. I hope this helps!
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