Keep your Zendesk Request Forms simple

Hi Users,

One thing I’ve learned is that adding too many fields to a request form can make it harder for customers to submit a request.

I usually try to:

• Keep only the fields that are really needed

• Use separate forms for different request types

• Make important fields required

• Test the form from the customer’s perspective before publishing

A simple form means less confusion for customers and cleaner information for agents.