I am currently reviewing conversation logs within the Voice AI Agent interface. While I can see the text transcripts for each conversation ticket, I am unable to locate an option to play the actual audio recordings.
Could you please clarify whether audio playback is supported within the Voice AI Agent interface, or if there is a separate screen where I can access and listen to the audio files?
Listening to the actual audio is essential for our team, as we need to understand the tone and nuance of the customer's voice, which cannot be captured through text alone. Any guidance on how to access these recordings would be greatly appreciated.
