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My name is Ben Lucier and I've been a Zendesk customer for as long as I can remember. I wrote this article on my personal blog, and at the request of Zendesk, I thought I'd share it here too. I hope it makes your life easier.If you’re a new customer of Zendesk, you’ve probably noticed the bland default HTML template. The simple default is the best choice for those just starting out because it’s uncomplicated to read if you’ve got a basic understanding of HTML and inline CSS.I thought I’d share a template that I’ve been using for a while now that might be helpful if you’re looking to add your company logo, office hours, contact information and social media channels.First, let's take a look at what an email looks like with the Zendesk default template applied:The template is pretty darn drab, isn't it?When customers contact your company, they’re looking for something. Maybe they’re having trouble and need help, or they might be inquiring about buying something.Don’t let the opportunity p