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Hey community 👋We've been hearing more and more from you that connection matters, not just online, but in person. So we're exploring something exciting: customer-led, in-person meetups.Here's the idea: you bring your experience and your voice, and we
is Oauth token expiration for oauth using client credentials grant type also? I am trying to create a new OAuth client using client credentials to test token expiry and obtain new tokens. But get not a valid grant type error. Is the grant type restri
(New to Zendesk :)) We are bringing a particular assignment process into Zendesk. Our agents are assigned to clients individually and rely on a “Show Name" field to ensure correct work is being accomplished, per show. Our agents do not have faith our
Hi allI’ve read and re-read the Action Flows articles and tried to make some basic ones of my own but I just don’t understand what I’m doing wrong or what all the technical terms mean. I’m not a developer, I’m an admin trying to build basic things li
Hi,I'm looking for a way in Zendesk to group edit and reorder macros. We have over 500 macros in our account, and doing it manually takes a lot of time and is tedious. Is there a way to fasten this process?
Hi, we are trying to connect our AI Agent to a custom crm api connection that we created within Zendesk, but the current documentation seems to reference how it was done before the merge of Advanced AI Agents into the base AI. Does anyone know how th
I’m scanning through the recommendation from Admin Copilot and there are a number of “Create an article” suggestions. These are recommendations that I create articles for FAQs for which we already have articles. And when I click in the “Related ticke
Today I got a 2nd email announcement about the coming end-of-life for AI Agents-Essential. This email notes that the changes are rolling out starting April 27 (i.e., 2 days ago). But if you link to the announcement post, you’ll note that the rollout
I am trying to prepare for the end-of-life of AI Agents-Essential, and since we are Suite Professional, not Suite Enterprise, I have to do this in my production environment. So the risk of breakage is very high. I’ve built a set of automations and Ag
I've figured out how to schedule replies in Zendesk!! Using a combination of triggers, tags, automations, and ticket types, it actually is possible to send with an approximate delay. Because automations run only once each hour (at the same time
I am finding that when I review the tickets that Knowledge co-pilot is basing it’s new article suggestions on, they are often completely different topics to that of the suggestion. When I first chose to skip a suggestion such as this I was presented
Can organizations define which data sources Knowledge Copilot uses when generating responses, and are there controls available to prioritize or restrict specific content repositories?
Hi, is there a way to modify this system action, I don´t want see call transcript in Ticket.Thanks.
What were your biggest takeaways from Zendesk Relate? What questions do you still have?Join us as we bring the conversation home from Zendesk Relate with me, leader of the Public Sector User Group, and special guests Lezeth and Sydney21 from Zendesk'
We just got access to the full Zendesk AI and I’m playing around and seeing what it can do. I would like to have a custom agent that checks all incoming tickets and sets the priority as urgent if the content mentions needing to cancel an order or upd
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