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Bug Report: "Print Ticket" Doesn't Work in FirefoxFeedback submitted

For a few months now, the “print ticket” function has not been working for me in Firefox. Current browser version is 149.0.2 on Windows 11. Printing tickets used to work in my Firefox browser several months back; I don’t remember exactly when it stop

1 hour ago

FelixH

Name not readable in Admin < Workspaces < Views - table not resizing to screenFeedback submitted

Please give a quick overview of your product feature request or feedback and note who in your organization is affected by this issue [ex. agents, admins, customers, etc.] (2-3 sentences)When creating views in the Admin < Workspaces < Views, the

3 hours ago

Jihoon11Contributor

Welcome the New Zendesk Community — and a Sincere Request About Comment ModerationFeedback submitted

I sincerely welcome the launch of the new Zendesk Community.Based on the announcement I read, I was especially encouraged by the following statement:“Improved moderation standards & capabilities, so you no longer need to wait for a human to appro

9 hours ago

SheylaCommunity Manager

Get started

What groups would you like to see next?

Groups are shaped by the people who use them and that includes what gets built next.If there's a Zendesk topic you want to go deeper on, a skill you're looking to build, or a conversation you wish was happening in the community, we want to hear it. Y

6310

17 hours ago

Hxtlined

Community tips and best practices

Building a function for moving tickets between views

Hi everyone,I’m looking for inspiration and best practices from the community on how to build a function that allows agents to move tickets between views.Context:We currently have multiple groups each with its own dedicated email and several views. T

100

20 hours ago

Aaran

Collapsible Talk transcriptionsAccepted

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)I would like to be able to collapse the call transcription, when created

21 hours ago

Ivan12

As a user, I need an easy way to distinguish active and suspended users in Organization's Users listFeedback submitted

When viewing Users list under Organization > Users there is no visual indication if User is active or not. Both Active and Suspended users are displayed in the same way in the list. It would be very helpful if any kind of visual indication of

1 day ago

Kevin18

Suspended customer in organization viewFeedback submitted

On the agent dashboard --> Customers ... any customer who has had their account suspended shows "Suspended" beside the customer name. I was wondering if the same thing could be applied at the "Organization" view of the "Customers" list? 

1 day ago

Ben15Newcomer

Ability to see if users are suspended in user search AND filter those out.Feedback submitted

We sometimes have people spoofing our execs and I do a sweep through user accounts to see if there's any more that pop up.  When I do a search for a user name, in the example below, I see 9 hits.  Only one of them is legit, the other 8 are

1 day ago

Daniel43

View Active (non-Suspended) users only and by defaultFeedback submitted

Presently, there is a filter to show Suspended users only, by means of a checkbox. That means it is impossible to view non-Suspended users only. In fact, I often want (and I expect many folks often want) to see only non-Suspended users (tha

1 day ago

Hxtlined

Community tips and best practices

Building a function for moving tickets between views

100

20 hours ago

LuaineNewcomer

Admin center

Custom Macro Catergory for Znedesk Auto QA

Hi, I’ve created a custom category called Anything Macro. The purpose of this category is to detect when an agent has used a macro so that Auto QA can review it. However, it isn’t currently identifying when a macro has been applied by an agent.

152

1 day ago

Miguel11Newcomer

Admin center

Action builder and JIRA app: Connecting Data

Hey there,I have not seen anything yet in my reading but posting just in case. But is there a way to use the Action builder to connect a JIRA ticket to the JIRA app you all have built? Since I have a workflow that creates the Jira ticket and posts th

111

1 day ago

Mads11Newcomer

Support

Trigger based on domain

Hi.I want to set up a trigger:If a specific domain send an email to our support mail address, then it needs to be routed to a specific Zendesk group. However i cant find a condition based on domain. I have added the domain to the organization.Is this

ZendeskSDKConversationKit crash

Hi. We are using: ZendeskSDK 3.15.0ZendeskSDKConversationKit 13.2.0 We observe the crashes, could you please support? Crashed: com.apple.root.default-qosEXC_BAD_ACCESS KERN_INVALID_ADDRESS 0x00000009a3c36598 Crashed: com.apple.roo

372

1 day ago

Nick16Newcomer

Zendesk EAP: WFM Public API

Impact of turning on unified agent status synchronisation

Following the update in this article: Turning on unified agent status synchronization for Zendesk WFM – Zendesk helpSpecifically this section: “WFM uses unified agent statuses for adherence and occupancy calculations, real-time dashboards, agent acti

2 days ago

RaidaNewcomer

Analytics

Identifying “AI-eligible” tickets in Explore / Copilot reporting

Hi Zendesk team,I’m currently building reporting around our use of Agent Copilot (Auto Assist), and I’m trying to better understand how to accurately define and extract “eligible tickets” for AI suggestions.Specifically, I’m looking to identify:The s

2 days ago

fergonomics

Support

Billing/Subscription Page Error (Loop)

Description: We are trying to transition from our trial to a paid Zendesk plan immediately, but we are being blocked by a persistent technical error on the billing page.The Workflow Failure: We land on the "It's time to select a plan" dashboard. We

3 days ago

Product AdverityNewcomer

Support

Bug Report: Ticket Metrics API returns inconsistent ordering despite sort parameter

Hi Zendesk Support, We are a data integration platform (Adverity) and are reporting an issue with the Ticket Metrics API (GET /api/v2/ticket_metrics) where results are not strictly

3 days ago

Al1

Chat/Messaging

Disable iOS notifications

Hello, I used this guide https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/ios/push_notifications/ to receive messaging notifications on iOS.The problem is that I cannot find a way to de-activate the push at runtime, e.g. to ha

3 days ago