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Hi, currently Voice AI can only look into Zendesk KB, the Crawler are limited to 20, which is too less.Are Advanced AI Agent customer get access to this platform to have all Crawler and sources available for Voice AI?Thanks.Tobias
One of my customer uses salesforce integration to crate ticket from salesforce to zendesk. But one partner's salesforce account of my customer is facing a issue with the error. When the partner click the setting for login zendeks account in salesforc
For those using Advanced AI, I’d love to hear how you’re managing widespread or known issues to help prevent those tickets from unnecessarily reaching a human agent.For example, when there’s a known issue impacting a large number of customers, what h
Hello Everyone,I am running into issues when trying to implement a phased roll out of our Ai agent for email.I am trying to roll out specific use cases and have the Ai agent only respond to those.The issue I am seeing is that the generative reply asp
A short summary of what the response covers: how Nuvirateck started using AI agents to cut down repetitive sales and delivery work like outreach drafting and quotation checks, what data and templates we had to clean up first, how we kept a human-revi
We have a small pilot users testing with the AI agents. They are having conversations with the AI agent in the help center using the chatbot. I was expecting to review their conversations in the “View unresolved conversations” in the AI agent setti
Our Azure Function App fails to connect to Zendesk with the following error:ConnectionResetError(104, 'Connection reset by peer')This happens on every request to our Zendesk subdomain — including a simple unauthenticated GET request:requests.get("htt
We were made aware of the following: Zendesk is retiring older versions of the Help Center Templating API. Themes built on v1, v2, or v3 will be phased out over the next year, and everything moves to v4. The timeline is as follows: Sep
One small improvement I wanted to make was reducing the amount of information agents had to enter manually while working on tickets.There are certain details that agents need to update again and again, and even though each update only takes a few sec
One thing I noticed while working with Zendesk is that some admin tasks are small but still take time because you have to check several things before making a change.Instead of treating every task as a separate manual process, I explored using App Bu
Hi, we are currently using AI messaging agents and are now working on a pilot for voice AI. The way that we are planning to pilot voice AI is to have a certain % of inbound calls to our call center get automatically redirected to our zendesk talk pho
What is the difference between the grants “edit ticket” and “update ticket”?
We encountered what appears to be an AI Voice response generation issue.During a live customer call, the caller asked to speak with a specific employee. Instead of responding normally, the AI agent said:"uses a casual, warm tone... I can help connect
Hi everyone, I’m trying to understand how Zendesk teams handle attachments when side conversations are involved.For example: A customer sends a file in the main ticket, but the agent needs to share it with a supplier or internal team in a side conver
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