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Currently, AI agents can only be edited by an administrator.We believe that it is a security issue that only administrators can operate an AI agent, which is a single function, so we would like to see the ability to assign privileges through custom r

118

17 hours ago

Scott42

Cursor focus on 2FA password fieldFeedback submitted

We would like request a small change be made to the 2FA screen we encounter when logging in to our Zendesk help center. When the 2FA screen is displayed, and a field is provided to enter the passcode, the cursor focus is not on that specific passcode

20 hours ago

Joel19Employee

Zendesk EAP: ITAM

IT Asset Management Release Notes - February 2025

Hey folks, I wanted to share the most recent product updates/improvements released in the last month. This ITAM release focuses on making asset data easier to keep current, while giving admins more control and helping end users recognize assets

22 hours ago

Dillon11

Creating a view that groups different custom ticket statusesAccepted

Hello, I want to request that Zendesk allow for us to group tickets by their custom ticket statuses instead of the default status categories. We use our custom statuses to give our agents better visibility into what actions need to be done on specifi

139

1 day ago

GrowthdotNewcomer

Support

How to delete large attachments in Zendesk tickets

For many Zendesk accounts, attachments, especially large media files like videos, PDFs, or high-resolution images, can quickly take up a lot of storage. This can slow down searches, make reporting less accurate, and complicate overall data management

1 day ago

Steven11Newcomer

Please give a quick overview of your product feature request or feedback and note who in your organization is affected by this issue [ex. agents, admins, customers, etc.] (2-3 sentences)For Copilot Suggested Macros, we have an issue because when ther

1 day ago

Tobias11Newcomer

Chat/Messaging

AI Agent Advanced: Chat Widget Auto-Scroll Behavior Causes Poor User Experience

We are currently using the AI Agent Advanced together with the Chat Widget and have noticed an issue with the scrolling behavior.Whenever a response is sent to a customer, the view automatically jumps to the bottom of the message (end of the sources)

1 day ago

Kei Kimura

Support Multiple Selection and Re-selection in Dynamic CarouselFeedback submitted

Please give a quick overview of your product feature request or feedback and note who in your organization is affected by this issue [ex. agents, admins, customers, etc.] (2-3 sentences)We would like the dynamic carousel to support multiple selection

1 day ago

Dinael

Option to Hide End-User Ratings from AgentsFeedback submitted

I would like to suggest a new feature: the ability to hide end-user ratings from support agents. The goal is for these evaluations to be visible only to supervisors or managers. This would help ensure that agents continue to provide consistent s

122

1 day ago

Joao20

Zendesk QA Reporting Integration with Zendesk AnalyticsAccepted

Zendesk QA Reporting Integration with Zendesk Analytics Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)We'd love t

1 day ago

Tobias11Newcomer

Chat/Messaging

AI Agent Advanced: Chat Widget Auto-Scroll Behavior Causes Poor User Experience

1 day ago

Joshua11

Knowledge

Phrase Search in Guide Admin

I'm trying to find all articles with a specific phrase so I can get rid of it. Many of our articles were written before my time at the company and contain an annoying "This article will" phrase at the top of each article. This phrase is redundant in

1 day ago

Simon46

Unable to see recent conversation transcripts

We have a small pilot users testing with the AI agents. They are having conversations with the AI agent in the help center using the chatbot. I was expecting to review their conversations in the “View unresolved conversations” in the AI agent setti

2 days ago

AJ ANewcomer

Knowledge

Clarifying current Zendesk terminology: Knowledge vs Guide vs Help Center vs Knowledge Base

I’m looking for clarification on Zendesk’s current terminology around Knowledge, based on how the Product Guides are currently structured.In the Product Guides, Knowledge now appears as a clearly defined area under “Using Guide,” with its own section

2 days ago

Elvira13Newcomer

Platform

Getting 403 error when sending the API request

We have a tool, Help Desk Migration, that supports the automatic migration from and to Zendesk. Recently, we have been encountering the issue with getting the 403 error when sending the API requests to Zendesk.If we use the method GET on these endp

NEED HELP : Not able to upload react app on zendesk

NEED HELPI tried uploading react app on zendesk but getting error manifest.json:{  "name": "Customer App React",  "author": {    "name": "Mohit",    "email": "myemail@google.com"  },  "defaultLocale": "en"

2 days ago

rlam

Support

How to stop the tab from closing after updating a ticket

When I update a ticket with the smallest bit of new information, I have to submit the ticket as open, pending, or solved, etc. After submitting it, it kicks me out and I have to go find it again. Is there a setting somewhere that keeps the ticket ope

Did Incremental Api behavior change for tickets object ?

I remember when testing the incremental API few years back that adding a comment to a ticket using the dashboard did not trigger an update event but changing the priority/status/assignee did. But when I tried the incremental API recently, adding a co

3 days ago

Andrii14

Platform

ZendeskSDKConversationKit crash

Hi. We are using: ZendeskSDK 3.15.0ZendeskSDKConversationKit 13.2.0 We observe the crashes, could you please support? Crashed: com.apple.root.default-qosEXC_BAD_ACCESS KERN_INVALID_ADDRESS 0x00000009a3c36598 Crashed: com.apple.roo

We have no visibility on what is happening with our global oauth

We are a relatively established SaaS offering that has recently integrated with Zendesk.  We submitted our app through the marketplace and had a pretty smooth experience.  We are excited to support this community.  However recently we

25 days ago