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Hello All, I’m new in this community, and thanks for accepting me first.A quick question, one of my customer wants to use Zendesk AI to autoanswer per chat or per mail but doesn’t want to expose Zendesk Knowledge base making articles public.So is it
Hello Everyone,I am running into issues when trying to implement a phased roll out of our Ai agent for email.I am trying to roll out specific use cases and have the Ai agent only respond to those.The issue I am seeing is that the generative reply asp
Our Azure Function App fails to connect to Zendesk with the following error:ConnectionResetError(104, 'Connection reset by peer')This happens on every request to our Zendesk subdomain — including a simple unauthenticated GET request:requests.get("htt
Hey Community! Today we’re hosting a Digital Desk webinar on Admin Copilot, and I’d love to keep the conversation going here!For those using Admin Copilot, I’d love to hear what’s working for you:How are you using it in your instance? Any helpful ins
Hei there,Here is a graph for reference.I was wondering how to add a target /goal line at set levels. For example, I could set two lines at 10 and 35.Is there really not an option to achieve it?The best suggestion I saw is to third party integra
I have been creating a flow with Power Automate to automatically download all attached files from tickets in Zednesk and save them into specific folders.So far the flow works perfectly, but for some reason it does not download the files for Whatsapp
I am editing the Escalation Reply in Advanced AI Agents. The system-built one is just one box that escalates to a human. I have made the below flow instead so that the customer gets some feedback after the escalation is submitted. I have noticed that
The thread asking for required fields to apply when an agent submits on behalf of an end user got closed as not planned in May 2024. It's still the behaviour today, and the default dash still satisfies a required dropdown.What I can't find anywhere i
We are using oauth with our api to sync data into zendesk and are looking to limit the scope of our tokens.For the most part this has been fine, however it seems like there are a couple of endpoints we are using that don’t have write scopes (at least
Has anyone ever created a link that populates a field in a ticket? Something like the CSAT rating emails that have the ratings right there in the message for requesters to click because of the {{satisfaction.rating_section}} placeholder. Use case: W
The support desk suggested I post here as Voice AI agent Early Access Program (EAP), and the double playback of my scripted message is likely a known behaviour stemming from how the AI agent and channel greetings interact during this phase of the pro
Hello,I started using Analyst copilot recently and noticed that data is not updated.For example, it is now 24/08/2026, 17:16.The last updated timestamp in the tickets dataset is 22/08/2026, 03:09:57 All datasets (custom and standard) supposedly ran 1
We get a lot of spam messages sent through our email channel. Marking them individually as spam isn’t making a difference in the workload because of how many there are. Instead, I want to create a trigger that will automatically resolve any tickets w
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