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Hello everyone, I’m trying to calculate Ticket Age (in days) in Zendesk Explore by finding the difference between the Ticket Created Date and the current date. 🎯 Requirement / LogicI want to:Subtract Ticket created date from Today’s date Get the resu
Hey community 👋We've been hearing more and more from you that connection matters, not just online, but in person. So we're exploring something exciting: customer-led, in-person meetups.Here's the idea: you bring your experience and your voice, and we
Hello everyone! 👋I'm curious how different teams handle collaboration between customer support and engineering.When a support ticket requires help from developers, what does your workflow look like?Do you create a Jira issue, keep everything inside Z
We have been using a React Native wrapper for Zendesk Messaging:https://github.com/leegeunhyeok/react-native-zendesk-messaging/tree/mainThe wrapper’s most recent change was made about a year ago. Recently, however, we have received multiple reports o
We have multiple Brands with two product pages that can access Zendesk directly via the web/messaging widget. We use a standard SSO with email address as the identifier. As our help center is restricted, for end users to receive article suggestions a
Hi everyone, I’m trying to understand how Zendesk teams handle attachments when side conversations are involved.For example: A customer sends a file in the main ticket, but the agent needs to share it with a supplier or internal team in a side conver
In one of my apps I’m trying to have the app create 2 custom objects (v2). To do that I’m including a requirements.json file in my app and specifying the creation of the 2 objects. When you use custom objects by default 2 standard fields get created,
Hi allI’ve read and re-read the Action Flows articles and tried to make some basic ones of my own but I just don’t understand what I’m doing wrong or what all the technical terms mean. I’m not a developer, I’m an admin trying to build basic things li
is Oauth token expiration for oauth using client credentials grant type also? I am trying to create a new OAuth client using client credentials to test token expiry and obtain new tokens. But get not a valid grant type error. Is the grant type restri
Today I got a 2nd email announcement about the coming end-of-life for AI Agents-Essential. This email notes that the changes are rolling out starting April 27 (i.e., 2 days ago). But if you link to the announcement post, you’ll note that the rollout
When trying to use the new field in a trigger vs in a view, I get different operators, and one is definitely better than the other.In triggers: In views: Present vs not present is much easier to use. The string/word operator might be an unintended er
After testing the Voice AI Agent I had some feedback to share, please see below:Per the welcome message: “Agent: Hi. You're speaking with an AI assistant. This call may be transcribed by our phone service provider for quality and training purposes.”
We just got access to the full Zendesk AI and I’m playing around and seeing what it can do. I would like to have a custom agent that checks all incoming tickets and sets the priority as urgent if the content mentions needing to cancel an order or upd
I am finding that when I review the tickets that Knowledge co-pilot is basing it’s new article suggestions on, they are often completely different topics to that of the suggestion. When I first chose to skip a suggestion such as this I was presented
Can organizations define which data sources Knowledge Copilot uses when generating responses, and are there controls available to prioritize or restrict specific content repositories?
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