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A Zendesk Platform Case Study: Automating Customer Feedback Workflows in Zendesk This case study shares the steps to create a repeatable workflow for turning incoming customer feedback into structured product or service intelligence. The opportunit
If you’re getting ready to roll out (or expand) Zendesk AI, August brings updates that make it easier to understand what’s coming in, help agents respond with better context, and keep your knowledge usable without the need to rebuild from the ground
Automatic view refresh has been a long-standing request, and it’s finally here! For teams living in views all day, this means new tickets and updates can show up without the constant manual refresh cycle. Alongside that, August includes a few more qu
When you’re trying to keep schedules, permissions, and QA reviews consistent across teams, small configuration changes can make a big difference. August brings a more granular WFM permissions model, multi-tiered QA root causes, and an EAP that helps
If you’re tuning your customer-facing channels, August brings a solid set of updates that reduce missed calls, make transfers smoother, and give agents more in-the-moment context while they’re on the phone. There’s also a Web Widget update for teams
A Closer Look at Zendesk Task Lists Like most software companies, at Zendesk we’re releasing new products and features at a pace that would have seemed unhinged not too long ago. If you blinked, you probably missed the release of Zendesk Task lists i
Hey Community! Our Zendesk Product Team has been hard at work shipping some incredible new features to you and your teams. (Read more about recent announcements from Relate in our Internal Note publication)We have some new Early Access Programs we wo
We’re excited to introduce the Advanced Approvals Early Access Program (EAP) — a new way for admins to build automated approval workflows directly in Zendesk.With advanced approval actions, you can automate submitting approval requests and take foll
What is the Automation Potential EAPZendesk wants to provide you with the insights needed to be successful with Generative AI Agents (also known as chat bots). The automation potential page will highlight the areas where you are well equipped to offe
Hey Community! 👋AI conversations shouldn’t be hidden. With Zendesk, every AI agent conversation becomes a ticket from the start — now fully visible in Agent Workspace and Support.Surface them. Filter them. Learn from them. Get real insight into autom
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