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Planning your app’s layout just got easier! We are introducing App Designer, a new AI assistant in Zendesk App Builder that helps you shape and preview your app’s layout before building begins. 🎉 Want to see it in action?🎥 Watch the Test Mode Assista
October 2026 Release roundup: Support, Admin Center and PlatformHey community, happy October! Whether you're building out new Action flows or tightening up your security settings, this month is packed with updates for admins. Check out the full Suppo
October 2026 Release roundup: Workforce management, QA and AnalyticsHey community, happy October! We’ve got some major updates for your WFM and QA setups this month, including new schedule imports and AutoQA changes. Check out the full release roundu
October 2026 Release roundup: Channels, Voice and MessagingHey community, happy October! If you’re fine-tuning your digital channels or voice experience, we’ve got a fresh batch of updates to dig into this month. Check out the release roundup for Mes
October 2026 Release roundup: AI and KnowledgeHey community, happy October! If you're building out AI agents or fine-tuning Copilot, we’ve got some great updates to dig into. Check out this month's release roundup below, and let us know your thoughts
Building a custom app should not end with getting stuck on an issue you cannot explain.We’re continuing to make Zendesk App Builder smarter and more reliable — so teams can unlock value faster and build tailored support experiences using AI, without
September 2026 Release roundup: Support, Admin Center and PlatformIf you’re cleaning up workflows, tightening permissions, or connecting Zendesk to the rest of your stack, September’s updates have a lot to like. This month includes practical ticketin
September 2026 Release roundup: Workforce management, QA and AnalyticsIf you’re running a support operation day-to-day, September’s updates are all about faster visibility and tighter control. There are improvements for supervisors who need to act in
September 2026 Release roundup: Channels, Voice and MessagingIf you’re tuning live conversations, September has a few updates that can reduce friction for both agents and customers. Expect cleaner ticket context, better language support in real time,
September 2026 Release roundup: AI and KnowledgeIf you’re planning your next AI rollout (or tightening governance on what’s already live), September’s updates are worth a quick pass. This month brings practical improvements for Copilot and AI agents,
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