Product Updates
Video Title
Product Updates
What's new: the latest big updates from Zendesk
Agentic AI for email: Quickly resolve complex email threads with AI agents
Real-time monitoring: Spot and resolve service issues before they escalate with AI
New knowledge connectors: Unify external knowledge for more accurate resolutions
Getting started with AI agents: Launch an AI agent with a three-step guided set up
Automation potential: See what your AI agent can automate with the right knowledge
Agentic AI for email
Admin Copilot: The only proactive AI assistant built for admins
What’s New: April 2026
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