Zendesk Community | The place for Zendesk users to come together and share

Skip to main content

Connect and engage
Zendesk updates
Other resources

Create a post
Login

Welcome to the Zendesk Community

Share, create, learn, and connect

Featured

New series: Queue the Drama

Anonymous CX dilemmas. Real community votes. Who's in the wrong? Read & decide.

Developer User Group Meetup

From API keys to OAuth

🧵 Threaded replies are here

Keep conversations organized! Threaded replies are now live in the community.

1
Set up your profile Add details about you
2
Say hello Share a little about yourself
3
Stay informed Subscribe for the latest
4
Start learning Enroll in Zendesk Academy

Jump in

Groups

Connect with other users who share your goals

Forums

Ask a question or share your wins and tips

Product feedback

Discuss, track, and submit product ideas

Events

Connect live through virtual and in-person events

Recently active
Help others

IfraCommunity Expert

How to Set Up an Account Hierarchy in Zendesk

Hi,Use Organizations + custom objects + lookup relationships.A practical setup would be:Parent Account > Site Location > Users (Patients)1. Create the Parent AccountGo to:Admin Center > People > OrganizationsCreate: HospitalUse the Organi

20

Account Heirarchy

Hello All, I am  new to ZenDesk and come from a Salesforce HealthCloud organization where I administrated that CRM. ZenDesk seems completely foreign to me and seems to be lacking a lot of out the box functionality.I am looking for guidance on ho

61

Platform and Developer

Deprecation of API tokens and local development

What are the implications of the deprecation of API tokens for local development of themes and apps?Currently, I have a `ZENDESK_API_TOKEN` env var set, along with `ZENDESK_EMAIL` and `ZENDESK_SUBDOMAIN`, so that when I run `zcli themes:preview` or `

1011

WhatsApp Calls inside Zendesk

Hey @Stephanie Langlois! We spoke last year at a Zendesk event in São Paulo.We talked about WhatsApp Calls at the time. Does Zendesk support WhatsApp Calls now?

20

SakarContributor

Platform and Developer

Idea validation and closed test group is the biggest challenge as a builder

Hello,I am Sakar from Kathmandu , Nepal. Recently started SaaSPal a Product focused company. The biggest challenge I face as a builder is validating my idea and testing with beta users. I have tried cold reaching and cold messaging some but I think s

121

Nicola13Newcomer

Adding targetline to zendesk analytics graphs

Hei there,Here is a graph for reference.I was wondering how to add a target /goal line at set levels. For example, I could set two lines at 10 and 35.Is there really not an option to achieve it?The best suggestion I saw is to third party integra

121

Agents unable to use Knowledge Templates?

We are mid-implementation of Zendesk, and are very excited to leverage the Knowledge Centre. I was also very interested in using articles with the KCTemplate label to ensure that our teams are creating consistent articles.What has surprised me, is t

222

How can I organize support requests from a website using Zendesk?

Hi everyone,I’m setting up a support workflow for a website, subwaysurferdl.com and I want to organize incoming user questions more efficiently.What would be the best way to use Zendesk to categorize common requests, automatically assign tickets, and

232

Auto cc'ing users tied to a tag

I'm trying to create a macro that will auto cc in specific users triggered by a macro. We find that the user list will need to change fairly frequently. What is the most efficient and effective way to achieve setting the Requester and cc'd end u

171

btheZDexpertNewcomer

What does a "Student Service Center" look like at your Education institution?

Universities often have dozens of departments supporting students, from Admissions and Finance to IT, Examinations, Transport, Housing, and Student Affairs.Do you manage these through a single Zendesk instance or separate service desks?What has work

302

Account Heirarchy

Hello All, I am  new to ZenDesk and come from a Salesforce HealthCloud organization where I administrated that CRM. ZenDesk seems completely foreign to me and seems to be lacking a lot of out the box functionality.I am looking for guidance on ho

61

Platform and Developer

Deprecation of API tokens and local development

What are the implications of the deprecation of API tokens for local development of themes and apps?Currently, I have a `ZENDESK_API_TOKEN` env var set, along with `ZENDESK_EMAIL` and `ZENDESK_SUBDOMAIN`, so that when I run `zcli themes:preview` or `

1011

WhatsApp Calls inside Zendesk

Hey @Stephanie Langlois! We spoke last year at a Zendesk event in São Paulo.We talked about WhatsApp Calls at the time. Does Zendesk support WhatsApp Calls now?

20

Ahmed ZaidUser Group Leader

Zendesk EAP: Agentic Analytics

Datasets are missing data after complete run

Hello,I started using Analyst copilot recently and noticed that data is not updated.For example, it is now 24/08/2026, 17:16.The last updated timestamp in the tickets dataset is 22/08/2026, 03:09:57 All datasets (custom and standard) supposedly ran 1

331

Nicola13Newcomer

Adding targetline to zendesk analytics graphs

Hei there,Here is a graph for reference.I was wondering how to add a target /goal line at set levels. For example, I could set two lines at 10 and 35.Is there really not an option to achieve it?The best suggestion I saw is to third party integra

121

Agents unable to use Knowledge Templates?

We are mid-implementation of Zendesk, and are very excited to leverage the Knowledge Centre. I was also very interested in using articles with the KCTemplate label to ensure that our teams are creating consistent articles.What has surprised me, is t

222

How can I organize support requests from a website using Zendesk?

Hi everyone,I’m setting up a support workflow for a website, subwaysurferdl.com and I want to organize incoming user questions more efficiently.What would be the best way to use Zendesk to categorize common requests, automatically assign tickets, and

232

Auto cc'ing users tied to a tag

I'm trying to create a macro that will auto cc in specific users triggered by a macro. We find that the user list will need to change fairly frequently. What is the most efficient and effective way to achieve setting the Requester and cc'd end u

171

btheZDexpertNewcomer

What does a "Student Service Center" look like at your Education institution?

Universities often have dozens of departments supporting students, from Admissions and Finance to IT, Examinations, Transport, Housing, and Student Affairs.Do you manage these through a single Zendesk instance or separate service desks?What has work

302

Update User Field Automatically Based upon Organization Field

Hi There! Our organizations have a text field that indicates who their reseller partner is. I would like that organization field to drive automatic updates to end user fields. Example below: - Organization partner field contains the text "reseller A"

211

Product releases

Case study

A Zendesk Platform Case Study: Automating Customer Feedback Workflows in Zendesk

Forum|Forum|10 days ago

690

Release roundup

August 2026 Release roundup: Support, Admin Center, and Platform

+ 2

Forum|Forum|25 days ago

2230

Release roundup

August 2026 Release roundup: Workforce management, QA, and Analytics

+ 2

Forum|Forum|25 days ago

1280

Release roundup

August 2026 Release roundup: Channels, Voice, and Messaging

+ 1

Forum|Forum|25 days ago

1320

Upcoming events

Powered by Gainsight

Terms & Conditions Accessibility statement

Support

Help center
Training
System status

Community

Forums
Developer docs
API reference
Product updates

Resources

What's new
Marketplace

How can we help?

Sign up

Already have an account? Login

Login with SSO

Employee Login

or

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Login with SSO

Employee Login

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview