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Help others

Enjoying the Zendesk Relate 2026!

Love the topics and organization!

Enjoying the Zendesk Relate 2026!

Love the topics and organization!

gainsight community

Hi team, we use Zendesk for ticketing and the help center. We use gainsight for community. Can we leverage our community for Zendesk agentic AI and copilot?

Adam17Newcomer

zendesk customer success

Hi there!Adam here says admin and tier 1 support manager. I’m excited to be at zendesk. I do wish to have a standard cadence with my customer success manager so that I can improve the connection between the product and my company thanks relate team!

IT2411Newcomer

I’m a Unifier

Looks like from the Multiplier Method that I’m a unifier. That’s very accurate for me as I’m always bringing my team together and helping others to work together.

I love team collaboration and strengthening how folks work together.My Multiplier Method is the Unifier. I focus on building trust and enabling others to share their perspectives to build towards the larger goal. I create an environment where people

Hello Relate 2026

Matthew14Newcomer

Managing app & API service accounts costs

Our organization requires platform-to-platform-specific service user accounts (eg Salesforce:Zendesk and Jira:Zendesk should be different accounts) for integrations in our security policies.Based on guidance we received during initial implementation

What this means to me is I like to find tools and workflow to help our agent not just improve how they work but enrich our customer journey.

Taking the Multiplier Quiz - my leadership/ learning style is Navigator. I like to test and try things out to make sure that it works in the way my team needs it to. With a larger team, it’s easier to train after the “bugs” have been worked out.

Nick16Contributor

Zendesk EAP: WFM Public API

Impact of turning on unified agent status synchronisation

Following the update in this article: Turning on unified agent status synchronization for Zendesk WFM – Zendesk helpSpecifically this section: “WFM uses unified agent statuses for adherence and occupancy calculations, real-time dashboards, agent acti

gainsight community

Hi team, we use Zendesk for ticketing and the help center. We use gainsight for community. Can we leverage our community for Zendesk agentic AI and copilot?

Adam17Newcomer

zendesk customer success

Hi there!Adam here says admin and tier 1 support manager. I’m excited to be at zendesk. I do wish to have a standard cadence with my customer success manager so that I can improve the connection between the product and my company thanks relate team!

Matthew14Newcomer

Managing app & API service accounts costs

Our organization requires platform-to-platform-specific service user accounts (eg Salesforce:Zendesk and Jira:Zendesk should be different accounts) for integrations in our security policies.Based on guidance we received during initial implementation

What this means to me is I like to find tools and workflow to help our agent not just improve how they work but enrich our customer journey.

David WexelblatNewcomer

AI Agents-Essential end-of-life

Today I got a 2nd email announcement about the coming end-of-life for AI Agents-Essential. This email notes that the changes are rolling out starting April 27 (i.e., 2 days ago). But if you link to the announcement post, you’ll note that the rollout

Platform and Developer

How to control "ticket.conversation.changed" event listener...

Hello.. I'm using "client.on("ticket.conversation.changed", func)" in my app, to capture the conversation changes.. But, I'm facing some issues in that.. That function triggers multiple times, when a single message came..  (ie), When user sends

Glenn14Newcomer

Stop switching AI features on without us asking (Copilot Ticket Summaries)

Let’s talk about Copilot Ticket Summaries!I didn’t really want to talk about them. In fact, we already did talk about them, tried them, and decided not to buy them. Then you decided to make it weird by forcing them on everyone as a freemium upsale, i

Pablo11Newcomer

WhatsApp BSUID changes

Hello,Considering the following change: Announcing changes to how WhatsApp users are identified – Zendesk helpIs there any way we can retrieve the phone number? maybe a new messaging/sunco endpoint. We rely on this value to carry out integrations wi

Zendesk EAP: ITAM

Asset limit reached message in Support, but not in Admin

At the end of last week Agents started seeing an “Asset limit reached” message in Support, however in Admin assets show as available.Message in SupportAssets in AdminI’ve not been able to see a reason for this, and it means Agents can’t add or edit a

Shape what's next

Parent:Child Relationships and Roll-up Summaries now available

We are expanding our Custom Data Platform to support hierarchical data models, allowing you to create structured, "owned" relationships between your Zendesk objects.

Featured

App Builder Recipe: Custom Objects Bulk Editor

Category: Nav Bar App | Custom Objects | Data ManagementWhat this app doesThe Custom Object Directory Manager is a full-featured nav bar app that turn...

Forum|Forum|5 days ago

110

App builder recipe: Schedule changes to voice greetings

Thanks to some great feedback from a community member in Reddit, I learned that a desired capability for Zendesk Voice is to be able to pre-schedule c...

Forum|Forum|6 days ago

280

Creating HR Workflows

My HR Team has started a new Employee Services Instance. We are looking for feedback or success stories of how other HR teams have set up their instan...

Forum|Forum|8 days ago

201

App Builder Recipe: Macro Analytics Dashboard

A nav bar app that gives your support team a single place to understand how macros are being used and to browse all Chat shortcuts. It lives in the le...

Forum|Forum|9 days ago

642

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