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Help others

Auto Responder & Auto Reply - API Channel

From our side, we plan to build a custom integration to handle sending and receiving messages from our internal system channels, allowing agents to manage them through Zendesk. As this will follow a messaging-based model, We have some questions:Is it

CCO emails not being able to be shown on views

Hello!My company has been using Zendesk for a few months and we have noticed that emails received with the support email on CCO are not being shown in Zendesk. After investigating, we found that it is not shown because the view has the condition "Rec

Platform and Developer

Modal presentation of Messaging iOS SDK conversation screens

My team is currently integrating the messaging mobile SDKs. While doing so on iOS we encountered an unexpected presentation behavior.According to the documentation https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/ios/getting_s

Adam17Newcomer

zendesk customer success

Hi there!Adam here says admin and tier 1 support manager. I’m excited to be at zendesk. I do wish to have a standard cadence with my customer success manager so that I can improve the connection between the product and my company thanks relate team!

Whatsapp BSUID REQUEST_CONTACT_INFO

We’re using Sunshine Conversations through Zendesk integration in our system.Since our system is based on phone numbers for authentication and identification in support chats, in the upcoming BSUID change in whatsapp, we will have to request the user

Platform and Developer

Code for opening a ticket in the same browser tab

Hi, I'm developing an app and I was wondering how to open the other tickets in the same browser tab and open a new tab in Zendesk. Now I have linked to the other tickets in the interaction history, but when the user clicks on the links to t

gerrardNewcomer

Limiting Service Requests to Specific User Segments/Organizations/Groups

Hello,Is there a way to limit service requests to specific groups/organizations/user segements? We have staff mixed with students currently and we are trying to give students the same experience as staff without allowing them near the staff stuff.Any

Delay and data drill in inaccurate

Hi,We’re noticing ongoing issues with the Live Talk data dashboard. There are discrepancies between the summary tiles and the drill‑down views, and the data requires frequent refreshing. Even after refreshing, the information is often inaccurate - fo

Platform and Developer

GetUnreadMessageCountAsync() with onUnreadCountChanged doesn't update unread messages automatically

Hello, could you please help me?I’m using Zendesk SDK 4.2.2 for Unity. I log in using a token with: ZendeskSdk.Instance.Messaging.LoginAsync(response.Token); After that, I request an unread message count update with: ZendeskSdk.Instance.Messaging.Get

Vishal JethaniProduct Manager

Platform and Developer

Recipe: Assignment Control app for App Builder

Problem StatementThe Assignment Control app is a ticket sidebar application that provides targeted visibility controls for the ticket assignee dropdown. It dynamically hides specific agents and groups based on configurable targeting rules, such as th

Auto Responder & Auto Reply - API Channel

From our side, we plan to build a custom integration to handle sending and receiving messages from our internal system channels, allowing agents to manage them through Zendesk. As this will follow a messaging-based model, We have some questions:Is it

CCO emails not being able to be shown on views

Hello!My company has been using Zendesk for a few months and we have noticed that emails received with the support email on CCO are not being shown in Zendesk. After investigating, we found that it is not shown because the view has the condition "Rec

Platform and Developer

Modal presentation of Messaging iOS SDK conversation screens

My team is currently integrating the messaging mobile SDKs. While doing so on iOS we encountered an unexpected presentation behavior.According to the documentation https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/ios/getting_s

Whatsapp BSUID REQUEST_CONTACT_INFO

We’re using Sunshine Conversations through Zendesk integration in our system.Since our system is based on phone numbers for authentication and identification in support chats, in the upcoming BSUID change in whatsapp, we will have to request the user

Delay and data drill in inaccurate

Hi,We’re noticing ongoing issues with the Live Talk data dashboard. There are discrepancies between the summary tiles and the drill‑down views, and the data requires frequent refreshing. Even after refreshing, the information is often inaccurate - fo

Platform and Developer

GetUnreadMessageCountAsync() with onUnreadCountChanged doesn't update unread messages automatically

Hello, could you please help me?I’m using Zendesk SDK 4.2.2 for Unity. I log in using a token with: ZendeskSdk.Instance.Messaging.LoginAsync(response.Token); After that, I request an unread message count update with: ZendeskSdk.Instance.Messaging.Get

Tobias11Contributor

Zendesk EAP: Voice AI Agents

Welcome Dialogue Country Phone Number

Hi,when doing the config in AI Agent how to build a condition to detect Phone Number?i.e. Bot always starts with “English” then I asked, can you speak German, this switch works, but AI Agent have GLB config for the welcome dialogue, how to map phone

timing issue Zendesk API

I'm having a timing issue retrieving data from these three endpoints.It's a Python file that consolidates a final dataframe with these three endpoints.It does retrieve data, but only from August 11, 2025, to February 28, 2026, when I ran it on the 28

Sean13Contributor

Zendesk EAP: Knowledge: PDF Ingestion

Google Drive - Request

I may be premature but wanted to share my need for google drive.When the injestion occurs here is my hope on functionalityOur customers are grouped by “organization”we then create segments in Knowledge which match the organization namewe use filters

Sean13Contributor

Zendesk EAP: Voice AI Agents

Voice - Use case actions

when setting up use cases in voice, I was looking ofr a similiar feature as in messaging and email to pull Get_user_info and get_organization to pass to the ticket if the voice call is escalated. As the majority of our calls, the caller id shoudl be

Shape what's next

Parent:Child Relationships and Roll-up Summaries now available

We are expanding our Custom Data Platform to support hierarchical data models, allowing you to create structured, "owned" relationships between your Zendesk objects.

Featured

Common limitations of the native Zendesk–Jira integration and how to solve them

When support teams work in Zendesk and engineering teams work in Jira, the integration between both platforms becomes critical to ensure the success o...

Forum|Forum|3 days ago

40

App Builder Recipe: Custom Objects Bulk Editor

Category: Nav Bar App | Custom Objects | Data ManagementWhat this app doesThe Custom Object Directory Manager is a full-featured nav bar app that turn...

Forum|Forum|23 days ago

350

App builder recipe: Schedule changes to voice greetings

Thanks to some great feedback from a community member in Reddit, I learned that a desired capability for Zendesk Voice is to be able to pre-schedule c...

Forum|Forum|24 days ago

490

Creating HR Workflows

My HR Team has started a new Employee Services Instance. We are looking for feedback or success stories of how other HR teams have set up their instan...

Forum|Forum|26 days ago

231

App Builder Recipe: Macro Analytics Dashboard

A nav bar app that gives your support team a single place to understand how macros are being used and to browse all Chat shortcuts. It lives in the le...

Forum|Forum|27 days ago

902

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