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Dave95Newcomer

posted in Introductions

Howdy from Nashville & Diabetes Non-Profit Software Land

Howdy, I’m Dave Cintron 🤠 from Nashville, TN (OK, just South of town in Brentwood), and I run support for the diabetes software non-profit, Tidepool. We make software that lets people with diabetes and their clinicians review their diabetes data. We’

72

kinga_getintNewcomer

posted in Knowledge

How do you manage workflows between Zendesk and other tools?

Hi everyone!I'm wondering how support teams manage workflows when Zendesk is only one of several tools used across an organization.For example, a customer issue might start as a Zendesk ticket but eventually require input from a development team work

732

asked in Chat/Messaging

Messaging Widget: "email conflict" (409) error resulting in anonymous "Web user"

Hi Guys,I'm seeing an error in the developer console for few users on our platform. The error triggers during the Zendesk SDK app login process, returning a 409 Conflict status code.The API response body returns:{ "code": "conflict", "descripti

273

asked in Support

App Builder: Recommended way to display inline images in internal notes

Hello,I am building a custom Internal Note App using Zendesk App Builder.The reason is that our agents sometimes accidentally post public comments instead of internal notes because both use the same editor. To reduce this risk, we are trying to prov

242

Fiona11Contributor

Action Flow / Advanced Action Flow

Hi allI’m trying to make an Action Flow which triggers and Agent then, once the Agent has run, update a ticket based on the outcome. I’ve tried in Action Flow and Advanced Action Flow and haven’t succeeded. In Advanced Action Flow, the trigger doesn’

282

Lu RiveraCommunity Manager

posted in Platform and Developer

Retiring API tokens: Share your questions and best practices before our upcoming developer meetup!

As you may already know, Zendesk is retiring API tokens in favor of OAuth. Unused tokens will begin deactivating automatically on July 28, 2026, and all API tokens will completely stop working on April 30, 2027. Why the change?API tokens are being re

1831

CORENTINNewcomer

asked in Platform and Developer

API token EOL (April 2027): Integration path have no OAuth migration option - Microsoft Entra provisioning connector

Hello, Following your announcement of the removal of API tokens as an authenticationmethod (article 10851263566234: auto-deactivation of unused tokens on2026-07-28, no new tokens after 2026-10-27, full EOL on 2027-04-30), we haveproactively migrated

5737

posted in Chat/Messaging

end chat button

The ‘end chat’ button needs to be more prominent, you currently have to either click on the three dots to end chat, or, click on the door icon, to end chat, but it needs a much more visable ‘end chat’ button (so you don’t have to click on anything to

70

posted in Introductions

CRM Migration Best Practices: How to Prevent Data Loss During Platform Switching

IntroductionCustomer Relationship Management (CRM) systems help businesses manage customer information, track sales activities, monitor leads, and improve customer relationships. As companies grow, their existing CRM platforms may no longer meet thei

111

Lu RiveraCommunity Manager

Lead the conversation: Host a roundtable on AI in service

Our Community AI Group is home to some of the sharpest questions and experiments around autonomous service and workflow automation. After the Zendesk AI Summit, we want to bring those discussions into live, casual virtual meetups! We are hosting digi

926

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MichaelUser Group Leader

asked in Zendesk EAP: Knowledge Copilot

Impact of SPAM on KB Copilot/Recommendations

How does SPAM impact recommendations? We don’t use the out of the box Mark as Spam functionality.

191

asked in Chat/Messaging

Messaging Widget: "email conflict" (409) error resulting in anonymous "Web user"

Hi Guys,I'm seeing an error in the developer console for few users on our platform. The error triggers during the Zendesk SDK app login process, returning a 409 Conflict status code.The API response body returns:{ "code": "conflict", "descripti

273

asked in Support

App Builder: Recommended way to display inline images in internal notes

Hello,I am building a custom Internal Note App using Zendesk App Builder.The reason is that our agents sometimes accidentally post public comments instead of internal notes because both use the same editor. To reduce this risk, we are trying to prov

242

Fiona11Contributor

Action Flow / Advanced Action Flow

Hi allI’m trying to make an Action Flow which triggers and Agent then, once the Agent has run, update a ticket based on the outcome. I’ve tried in Action Flow and Advanced Action Flow and haven’t succeeded. In Advanced Action Flow, the trigger doesn’

282

LezethEmployee

asked in Public Sector

How Many Systems Does Your Team Need to Check to Resolve One Request?

Here is a question for public sector service teams: how many systems does an employee need to open to resolve a typical request?For many organizations, the answer is more than anyone would like.A single request might require a team member to check Ze

70

CORENTINNewcomer

asked in Platform and Developer

API token EOL (April 2027): Integration path have no OAuth migration option - Microsoft Entra provisioning connector

Hello, Following your announcement of the removal of API tokens as an authenticationmethod (article 10851263566234: auto-deactivation of unused tokens on2026-07-28, no new tokens after 2026-10-27, full EOL on 2027-04-30), we haveproactively migrated

5737

asked in Support

How should we set up Zendesk Support for an online auction platform (bidders vs sellers, bid problems, failed payments)?

Hi all,I work at a software company, Devtechnosys that offers an auction app development service, and we are planning the support side of an online auction platform for sellers in Atlanta. It is custom auction app development, so nothing is built on

201

markjoushNewcomer

asked in Chat/Messaging

Trigger tag counting question

How do I count chat messages with a trigger and add a tag when the conversation ends?

150

Gareth12Newcomer

asked in Zendesk EAP: Knowledge Management API

How to reference knowledge blocks in articles

Hey product gang!Love the latest update to the knowledge API! This has been a long time coming.The knowledge blocks problem has been around for what feels like ever! We’d love to start using it, but one question around using them in articles. How do

160

Robert McGinilyNewcomer

asked in Zendesk EAP: Advanced Action Flows

Workflow (code flow) executions stuck in "queued/pending" for several minutes before starting

Workflow: "Trustpilot Service Review Reply" (Workflow Builder code flow). Trigger: ticket-updated (public agent reply on Trustpilot service-review tickets). It posts the agent's reply to the Trustpilot API.Summary of the issue: Executions are spendin

973

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