Introductions

Hi everyone,I’m Abhijeet (most people call me AP). I’ve spent 23 years in customer experience. A large part of that was in US mortgage operations, across origination and servicing, at companies like Teleperformance, Ocwen and Firstsource. That background taught me how support works when volumes are high, compliance is strict, and every customer conversation matters.Our work spans Zendesk implementation, cutomization and migration, workflow automation, routing, SLAs, Help Center design, and AI agent configuration. We also help enterprises make their support operations more scalable by combining AI and automation with the right operating model and, where appropriate, offshore delivery. The goal is to improve resolution times, create better customer experiences, and give leaders greater visibility and control without adding unnecessary complexity.These days I co-lead Nuvirateck, a CX and EX consultancy. A lot of our work is helping teams set up, migrate and tune Zendesk: triggers and SLAs

Hi everyone,I’ve been thinking about what makes a website genuinely useful for its visitors. In my opinion, a good website should have clear navigation, helpful content, fast loading times, and a design that works well on both desktop and mobile devices.I’m also learning about White level SEO and how ethical optimization practices can help websites improve their visibility while keeping the user experience a priority. I believe that providing accurate information and regularly updating content are important steps toward building trust with visitors.What improvements do you think make the biggest difference in a website’s overall quality and usability? I’d be interested to hear your experiences and suggestions.

Hi everyone,I work with the Vasy team, and we talk to retail store owners about their billing setups every week. One thing keeps coming up: people often buy a system for the feature list, then end up using only a few of those features day to day.So I’d like to ask the community what you really need fromPOS billing software for retail.

Hi everyone,A few heading habits can make Help Center articles much easier for search engines and AI tools to pick up. I have listed the structure below, and I would like to hear what works for you.1. Write the article title as the question people type“How do I reset my password?” works better than “Password Management”. People search in full questions, and AI tools often match on them.2. Use one clear heading per questionBreak the article into sections, and make each heading a short question or task, such as “Why can’t I sign in?” or “How do I change my email address?” Keep one idea per heading.3. Answer first, details secondPut the direct answer in the first one or two sentences under each heading. Then add steps, screenshots, or exceptions. Google snippets and AI answers usually pull this opening text.4. Keep the heading order logicalUse the title first, then main sections, then smaller sub-steps under them. Do not skip levels. This also helps screen reader users.5. Use numbered ste

Hi everyone! 👋I’m Samer, a Web Developer and Zendesk Expert at atlantis dx, a Zendesk implementation partner based in Germany.I mainly work with Zendesk Support, Knowledge, Analytics, AI Agents and Copilot, as well as custom apps and integrations. A big part of my work involves building custom Zendesk solutions, working with APIs, automations, routing, reporting, and integrating Zendesk with external systems.On the development side, I work mostly with JavaScript, React, PHP, Node.js and AWS.I joined the community to exchange ideas, learn from other Zendesk users and developers, and hopefully share some of the experiences and solutions I’ve picked up from different Zendesk projects.Looking forward to connecting with you all!

Hi there,Im Zane, Running in a Customer/App support team in AUS, we deal with Telematics/Tracking and fleet management for Logistics.Ive been in Customer/App support for a good while now and have recently been shifting over to more ZD workflow development. We use them for all out Tickets/ calls and a handful of internal tools (couple of which ive made) Glad to be part of this community. I'm looking forward to learning from others, sharing ideas, and trying to help out where I can. Keen to finding new ways to help our team. 

Hi everyone,We built an RMA hardware inspection report in Zendesk Explore using a Standard Calculated Attribute that renders a thumbnail preview from a custom ticket URL field:IMG([Ticket custom field: Attachment Preview URL], 120, 60)Inside the Explore report builder, the table rows automatically expand vertically to fit the 60px image height. However, when we add this report to a Dashboard or export it via Scheduled PDF delivery, the table row height locks to ~32px and clips the bottom half of every thumbnail image:Full screenshot of the clipped rows in Dashboard export: https://media2url.com/m/579ad6b9a97d40 (uploaded via screenshot to url)Things we have already checked under Chart configuration > Columns:Confirmed that Text wrap is checked on the calculated attribute column. Tried leaving the height parameter blank in IMG([Ticket custom field: Attachment Preview URL], 120), which still gets clipped at the exact same row boundary.Is there a setting in the new Explore Dashboard bu

Hey everyone, I’m Jignesh Shah, founder of Klarion.ai and based in the DC area.I’m also a former Zendesk customer. We used Zendesk at my last company for more than eight years, so I spent a lot of time seeing support from the operations side of the table. One thing I became pretty passionate about was how much you can learn from the support channel. It’s obviously where you help customers when they need you, but it’s also one of the fastest and most direct feedback loops into what customers are struggling with. A lot of what we learned from that experience eventually led me to start Klarion.ai, and today we’re a Zendesk partner. I’m looking forward to learning from everyone here, sharing some of what we’re seeing, and hopefully contributing where I can. Off the clock, you can usually find me playing tennis or making noise with a guitar and amp 🎸🤘

Hi everyone,I'm Krishna from the University Experience team at GITAM University, India. I work with Zendesk to support student services, focusing on ticket management, process improvement, and the creation of efficient support workflows.I'm excited to be part of this community, learn from your experiences, share ideas, and contribute wherever I can. Looking forward to connecting with fellow Zendesk users and discovering new ways to improve support operations.Thank you, and happy to be here!

Hello everyone ! Glad to be here among the community. Long time lurker, I have started with a post and realised I hand’t introduced myself. I am currently senior support agent in a french company. I’ve been using zendesk for over ten years, dabbled with a lot of its features, mostly support, guide and explore. I always enjoyed making things easier, organising everything properly and automating whatever I could for I know firsthand that grinding through tickets endlessly can quickly become soul sucking. I enjoy dancing (blues), cold weather, video games and cooking. See you later on the forum :)

Hello everyone,It’s a pleasure to be part of this community. My name is Valerio; I’m a Team Leader at Coripet. We specialise in PET recycling and have been using Zendesk for four years now.Best regards

I’m Jesse Jackson, a long time Contact Center Leader.  I’m hoping to set up a local users group in the DFW area so I’m starting out by getting in this bigger pool

Hey everyone, thanks for having me in the community!I'm part of the team at Code Design Studio (https://codedesignstudio.com.au/), a web development and digital marketing studio based in Australia. We build custom websites — WordPress, Shopify/WooCommerce, and Laravel-based web applications — along with SEO and digital marketing work for clients across a few different industries, including some service-based and healthcare businesses.We're currently looking into how Zendesk could fit into our client support workflow — handling project queries, support tickets after a site goes live, that kind of thing — so I wanted to introduce myself and start getting a feel for how the community here uses it day to day.If anyone's got tips on setting things up well for a smallish agency (rather than a huge enterprise support team), or lessons learned from switching to Zendesk, I'd genuinely love to hear them. Happy to share what we learn as we go too.Looking forward to being part of the community!

Hey community 👋We've been hearing more and more from you that connection matters, not just online, but in person. So we're exploring something exciting: customer-led, in-person meetups.Here's the idea: you bring your experience and your voice, and we'll handle the rest. Venue, catering, content support, and even a Zendesk technical expert if you want one. Think of it as a casual, intimate gathering of Zendesk users in your city, led by you.We're starting small by piloting 1-2 events, and we want to make sure we're going where you are.Don't see your city? Drop it in the comments! Also let us know if you'd want to attend, host, or speak, and what topics you'd love to cover. Your input will directly shape where we go first.

Hello Everyone! My name is Brandon I am currently a Zendesk Admin in Arizona for Dunlop Sports. At the latest Relate Conference I found the roundtable events very helpful for understanding how  everyone is best maintaining and expanding their accounts. I hope to use this platform to meet new folks and really expand my knowledge within Zendesk.I am currently working on implementing our Ai agents within the email channel. We have already launched on messaging and seeing a lot of success.Off the clock I am a big golfer so if anyone is ever in the area let's tee it up!

Hey everyone! I'm David, a Zendesk admin and independent developer who builds tools for Help Center teams.My latest is ArticleIQ - a knowledge base health scanner that flags stale articles, broken links, spell errors, and readability issues across your Zendesk Help Center.If you've ever inherited a messy KB or just want to stay on top of content quality, it might be worth a look.Happy to be part of the community!

Hi there!Adam here says admin and tier 1 support manager. I’m excited to be at zendesk. I do wish to have a standard cadence with my customer success manager so that I can improve the connection between the product and my company  thanks relate team!

Hello Peeps, I am here to observe and learn from the Zenniverse folks.

I love team collaboration and strengthening how folks work together.My Multiplier Method is the Unifier. I focus on building trust and enabling others to share their perspectives to build towards the larger goal. I create an environment where people feel heard and teams thrive.#ZendeskRelate #Unifier

Hello Relate 2026

Taking the Multiplier Quiz - my leadership/ learning style is Navigator.  I like to test and try things out to make sure that it works in the way my team needs it to.  With a larger team, it’s easier to train after the “bugs” have been worked out.

🎟️ Your way to Denver: 10 Discussions, 10 Relate TicketsWe want to help you get to Relate while connecting with the people navigating the same CX hurdles as you. This topic is one of ten. Here is how to win your seat:Engage: Follow and contribute to the conversations in the Relate Hub that interest you most. Increase your odds: Every discussion you join increases your chances of winning one of 10 complimentary tickets.   The Bonus: Update your community profile with your info for an extra opportunity to win.Winners will be announced the latest on Thursday, May 14. Good luck! 🍀 Topic 3- Community We’d love to know more about the people who make this community so vibrant. Relate is all about connection, and that starts right here with a simple "hello." This challenge is about as straightforward as it gets.We want to know you better: Click your profile picture and make sure your details are up to date so we know who we’re talking to. The Big "Why": Drop a comment below and share why you

Hi all, Phil here. Finally got round to setting up a proper profile after lurking in this community for years.Quick bit about me: I've been working in and around Zendesk for about a decade, mostly on the admin and config side. Triggers, automations, macros, Guide, the APIs, the works. A lot of my time gets spent on instances that have grown organically over years and need someone to come in and figure out what's actually doing what before anything else can happen. If you've ever inherited a Zendesk with 400 triggers and no documentation, you know the vibe.The thing that pulled me in originally was how much of the platform you can shape without writing much code, and how much of it you absolutely have to write code for once you push past the basics. That tension is what keeps it interesting.A while back I got tired enough of the change management gap, no proper sandbox on most plans, no easy way to diff config, no way to see what depends on what, that I built a tool to scratch that itch

The basics: Hi I am Ahmed. I am a technical architect in the customer service space based in Munich, Germany. Why I’m here: I’ve used Zendesk for 9 years. Participated actively in the community for the past 5+ years. Read almost every announcement, release note, and developer update. Participated in tens on EAPs, developed tens of apps, themes, ZIS bundles, action flows, middleware, and SunCo integrations. I engaged with hundreds of customers, staff and partners virtually and in-person. I use the community as inspiration to new ideas, understand user pain points, and challenge myself to come up with efficient solutions. Zendesk superpower: 3x Certified Zendesk Expert (Developer, Admin, and Explore analyst). Off the clock: I enjoy the sun every chance I get. Somewhere green for 10-20 thousand steps, then back to my screen(s). I appreciate minimalism, botanical gardens, clean code, and people who have single-word coffee orders. Also this stolen meme represents me: