Introductions

Hey everyone, thanks for having me in the community!I'm part of the team at Code Design Studio (https://codedesignstudio.com.au/), a web development and digital marketing studio based in Australia. We build custom websites — WordPress, Shopify/WooCommerce, and Laravel-based web applications — along with SEO and digital marketing work for clients across a few different industries, including some service-based and healthcare businesses.We're currently looking into how Zendesk could fit into our client support workflow — handling project queries, support tickets after a site goes live, that kind of thing — so I wanted to introduce myself and start getting a feel for how the community here uses it day to day.If anyone's got tips on setting things up well for a smallish agency (rather than a huge enterprise support team), or lessons learned from switching to Zendesk, I'd genuinely love to hear them. Happy to share what we learn as we go too.Looking forward to being part of the community!

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Hey community 👋We've been hearing more and more from you that connection matters, not just online, but in person. So we're exploring something exciting: customer-led, in-person meetups.Here's the idea: you bring your experience and your voice, and we'll handle the rest. Venue, catering, content support, and even a Zendesk technical expert if you want one. Think of it as a casual, intimate gathering of Zendesk users in your city, led by you.We're starting small by piloting 1-2 events, and we want to make sure we're going where you are.Don't see your city? Drop it in the comments! Also let us know if you'd want to attend, host, or speak, and what topics you'd love to cover. Your input will directly shape where we go first.

Hello everyone ! Glad to be here among the community. Long time lurker, I have started with a post and realised I hand’t introduced myself. I am currently senior support agent in a french company. I’ve been using zendesk for over ten years, dabbled with a lot of its features, mostly support, guide and explore. I always enjoyed making things easier, organising everything properly and automating whatever I could for I know firsthand that grinding through tickets endlessly can quickly become soul sucking. I enjoy dancing (blues), cold weather, video games and cooking. See you later on the forum :)

Hello April here. 

Hi everyone,I'm Krishna from the University Experience team at GITAM University, India. I work with Zendesk to support student services, focusing on ticket management, process improvement, and the creation of efficient support workflows.I'm excited to be part of this community, learn from your experiences, share ideas, and contribute wherever I can. Looking forward to connecting with fellow Zendesk users and discovering new ways to improve support operations.Thank you, and happy to be here!

Hello Everyone! My name is Brandon I am currently a Zendesk Admin in Arizona for Dunlop Sports. At the latest Relate Conference I found the roundtable events very helpful for understanding how  everyone is best maintaining and expanding their accounts. I hope to use this platform to meet new folks and really expand my knowledge within Zendesk.I am currently working on implementing our Ai agents within the email channel. We have already launched on messaging and seeing a lot of success.Off the clock I am a big golfer so if anyone is ever in the area let's tee it up!

Hey everyone! I'm David, a Zendesk admin and independent developer who builds tools for Help Center teams.My latest is ArticleIQ - a knowledge base health scanner that flags stale articles, broken links, spell errors, and readability issues across your Zendesk Help Center.If you've ever inherited a messy KB or just want to stay on top of content quality, it might be worth a look.Happy to be part of the community!

Hi there!Adam here says admin and tier 1 support manager. I’m excited to be at zendesk. I do wish to have a standard cadence with my customer success manager so that I can improve the connection between the product and my company  thanks relate team!

Hello Peeps, I am here to observe and learn from the Zenniverse folks.

I love team collaboration and strengthening how folks work together.My Multiplier Method is the Unifier. I focus on building trust and enabling others to share their perspectives to build towards the larger goal. I create an environment where people feel heard and teams thrive.#ZendeskRelate #Unifier

Hello Relate 2026

Taking the Multiplier Quiz - my leadership/ learning style is Navigator.  I like to test and try things out to make sure that it works in the way my team needs it to.  With a larger team, it’s easier to train after the “bugs” have been worked out.

🎟️ Your way to Denver: 10 Discussions, 10 Relate TicketsWe want to help you get to Relate while connecting with the people navigating the same CX hurdles as you. This topic is one of ten. Here is how to win your seat:Engage: Follow and contribute to the conversations in the Relate Hub that interest you most. Increase your odds: Every discussion you join increases your chances of winning one of 10 complimentary tickets.   The Bonus: Update your community profile with your info for an extra opportunity to win.Winners will be announced the latest on Thursday, May 14. Good luck! 🍀 Topic 3- Community We’d love to know more about the people who make this community so vibrant. Relate is all about connection, and that starts right here with a simple "hello." This challenge is about as straightforward as it gets.We want to know you better: Click your profile picture and make sure your details are up to date so we know who we’re talking to. The Big "Why": Drop a comment below and share why you

Hi all, Phil here. Finally got round to setting up a proper profile after lurking in this community for years.Quick bit about me: I've been working in and around Zendesk for about a decade, mostly on the admin and config side. Triggers, automations, macros, Guide, the APIs, the works. A lot of my time gets spent on instances that have grown organically over years and need someone to come in and figure out what's actually doing what before anything else can happen. If you've ever inherited a Zendesk with 400 triggers and no documentation, you know the vibe.The thing that pulled me in originally was how much of the platform you can shape without writing much code, and how much of it you absolutely have to write code for once you push past the basics. That tension is what keeps it interesting.A while back I got tired enough of the change management gap, no proper sandbox on most plans, no easy way to diff config, no way to see what depends on what, that I built a tool to scratch that itch

The basics: Hi I am Ahmed. I am a technical architect in the customer service space based in Munich, Germany. Why I’m here: I’ve used Zendesk for 9 years. Participated actively in the community for the past 5+ years. Read almost every announcement, release note, and developer update. Participated in tens on EAPs, developed tens of apps, themes, ZIS bundles, action flows, middleware, and SunCo integrations. I engaged with hundreds of customers, staff and partners virtually and in-person. I use the community as inspiration to new ideas, understand user pain points, and challenge myself to come up with efficient solutions. Zendesk superpower: 3x Certified Zendesk Expert (Developer, Admin, and Explore analyst). Off the clock: I enjoy the sun every chance I get. Somewhere green for 10-20 thousand steps, then back to my screen(s). I appreciate minimalism, botanical gardens, clean code, and people who have single-word coffee orders. Also this stolen meme represents me:    

I'm Carsten, Head of Product at Available ApS — a Zendesk partner based in Copenhagen, Denmark.I've been working with Zendesk for years, helping organizations across various industries get their setup right — from trigger logic and routing to ZAF app development and AI agent configuration.Day to day I work closely with clients on everything from initial implementation to more advanced customizations. I enjoy digging into the details, finding the elegant solution, and occasionally breaking things in a demo environment just to see what happens.Looking forward to connecting with others who geek out over customer service tech — and to both learning from and contributing to this community.

I’m Brett Bowser (yes, like the Mario villain, no princess stealing planned). I’m a Community Engagement Manager at Zendesk.Why I’m hereTo hang out with you, make the community useful and fun, and make sure your feedback reaches the right folks. I run our forums, help shepherd product feedback with Product, and put on various virtual events here at Zendesk.Zendesk superpowerI’ve been at Zendesk for 10+ years, three in Customer Support and seven on the Community team. If I had to pick a superpower, it’d be the ability to empathize with users when they’re having a rough experience and to be their voice inside Zendesk.Off the clockHanging with my wife and our 6-year-old (he’s now in karate and swimming lessons) Herding three dogs and two cats Playing RPGs and doing a bit of pyrography in my spare time 🎮🔥Welcome to the new Zendesk community experience and super excited to have all of you here with us! 

The basics: Hi everyone, I'm Tudor from Romania. Zendesk Certified Administrator (Expert), occasional Atlassian sidekick, and the person our company calls when Zapier needs taming and Okta convincing. I build things, break things, and occasionally Zap things that probably shouldn't be Zapped.Why I'm here: I've been working with Zendesk for a few years now, managing a large instance and consulting on projects across the business. I still find new ways to push the platform and new ways it pushes back. Always happy to trade war stories and learn from the community.Zendesk superpower: Turning 'that's not possible in Zendesk' into 'actually, here's how.Off the clock: Gaming, travelling, and chasing good food, drinks, and coffee around the world; ideally while learning about local traditions and culture. Back home you'll find me wrenching on my car, pairing a brand new Audio Technica pickup with a vintage Onkyo amp because good sound has no expiry date, or falling down a rabbit hole about sp

Hi everyone, I'm Jacob from Jabra (Denmark). 👋I've been immersed in Zendesk for over 15 years now, and I'm always keen to discover new insights and share best practices within the community. My Zendesk superpower comes from having walked this path for a long time. I know the ins and outs of the foundational elements, where not to step (and, let's be honest, where I have stepped, learned from it, and acquired a unique set of troubleshooting skills in the process!). These days, I particularly enjoy getting into some of the newer offerings like Action Flows and App Builder to see what new magic we can conjure. Off the clock, you can usually find me in my workshop, knee-deep in beginner woodworking projects (my current floating TV unit is a saga!), messing up 3D prints, and heroically trying to keep my three kids from permanently merging with their screens.

Hi everyone 👋I’m Tobias, a Germany-based System Engineer at Zyxel Networks. I’ve been working with Zendesk for many years, focusing on building highly customized, scalable support environments, because standard solutions rarely meet real-world needs.My experience spans support platform architecture and optimization, workflow automation, system integrations, and AI-driven solutions like chatbots and intelligent knowledge workflows to improve customer experience and efficiency. I also work closely with enterprise networking technologies including Security, Switching, Wireless LAN, 5G, and Cloud.Looking forward to connecting, sharing ideas, and learning from this community 🚀

Hi. I am Stan, I work at Upwork as our Director of Innovation and Technology. I get to work a lot with various AI tools, including Zendesk of course. A lot of my time over the past few years has been utilizing our chatbot/AI vendors, one of which is Forethought - Very excited to see the two companies coming together. Why I am here: My former boss now runs the Zendesk Community (Hi Fran!), so I am posting more to cause him fear of what I may say than any other reason right now 🙊 Off the clock - Two kids and wife take up much of my time, born in Illinois, decade in Minnesota, and back in Illinois currently. Otherwise, I spend far to much time screwing around with AI, and my hobbies generally cease to exist as a result.