Hi everyone 👋
I’m Tobias, a Germany-based System Engineer at Zyxel Networks. I’ve been working with Zendesk for many years, focusing on building highly customized, scalable support environments, because standard solutions rarely meet real-world needs.
My experience spans support platform architecture and optimization, workflow automation, system integrations, and AI-driven solutions like chatbots and intelligent knowledge workflows to improve customer experience and efficiency. I also work closely with enterprise networking technologies including Security, Switching, Wireless LAN, 5G, and Cloud.
Looking forward to connecting, sharing ideas, and learning from this community 🚀