I'm Carsten, Head of Product at Available ApS — a Zendesk partner based in Copenhagen, Denmark.
I've been working with Zendesk for years, helping organizations across various industries get their setup right — from trigger logic and routing to ZAF app development and AI agent configuration.
Day to day I work closely with clients on everything from initial implementation to more advanced customizations. I enjoy digging into the details, finding the elegant solution, and occasionally breaking things in a demo environment just to see what happens.
Looking forward to connecting with others who geek out over customer service tech — and to both learning from and contributing to this community.