I'm Jacob 👋

Hi everyone, I'm Jacob from Jabra (Denmark). 👋

I've been immersed in Zendesk for over 15 years now, and I'm always keen to discover new insights and share best practices within the community. 

My Zendesk superpower comes from having walked this path for a long time. I know the ins and outs of the foundational elements, where not to step (and, let's be honest, where I have stepped, learned from it, and acquired a unique set of troubleshooting skills in the process!). These days, I particularly enjoy getting into some of the newer offerings like Action Flows and App Builder to see what new magic we can conjure. 

Off the clock, you can usually find me in my workshop, knee-deep in beginner woodworking projects (my current floating TV unit is a saga!), messing up 3D prints, and heroically trying to keep my three kids from permanently merging with their screens.