Quick guide:
Welcome to the Zendesk community! This is your place to connect with other Zendesk folks to ask questions, share what you’ve learned, and troubleshoot together.
Want to get more involved? Join a group, add your voice to product feedback conversations, and check out product updates for the latest releases, “What’s new,” and early access opportunities.
These guidelines help keep the community helpful and welcoming. They apply anywhere you participate in the community and sit alongside the Zendesk User Content and Conduct Policy and Terms of Service.
🤝 How we show up here
Make it easy to ask and answer
We want questions at every level. Quick ones, deep ones, and everything in between.
If someone is new:
- Share a link or a quick starting point
- Share a little context if it’ll help someone follow along
- Invite follow-up questions
Disagree in a way that builds trust
Different perspectives are how we learn together.
- Challenge ideas with curiosity (for example, “Have you tried….?”, or “What happens if…?”)
- Share your reasoning and context, especially if your setup is unique
- If you’re not aligned, it’s okay. Aim for clarity over intensity.
Share in a way others can use
The easiest way to get great answers is to make your question easy to understand.
Helpful details include:
- What you’re trying to achieve
- What you tried already
- What you expected versus what happened
- Screenshots, links, examples, and errors (when relevant)
Quick check before posting: This is a public space, so please remove personal information, customer details, and anything confidential from screenshots or logs.
If you solve your question, great! Consider circling back with what worked so others can benefit too.
Offer feedback that’s clear and actionable
We love thoughtful feedback, especially when it’s grounded in real examples.
A strong feedback post usually includes:
- An overview of your feature request or idea
- The problem you see it solving
- When and how this problem impacts your business
- Your ideal solution to the problem
You don’t need the perfect solution. Just enough detail for others (including our product team) to understand what you’re seeing and join the conversation.
✨ A little housekeeping
This is about keeping things easy to find.
- Give your post a clear title for others to easily find
- Choose the closest category that fits your post
- Keep your thread focused on one topic when you can
- If you’re replying, adding a detail, example, or confirmation is always helpful
🔗 Sharing links, tools, and your work
We love resources that make the conversation more useful.
A great share is:
- Relevant to the topic
- Clear about what it is and why it helps
- Respectful of the community
Official Zendesk partners: If your app or solution is genuinely relevant, feel free to mention it. Please be transparent about free versus paid and link to your Zendesk App Marketplace listing.
🙋 Community vs. official support
This community is great for how-tos, best practices, and troubleshooting with peers.
For billing questions, or for bugs/issues that can’t be resolved in the community, please contact Zendesk Customer Support so you can get help through the right support and account channels.
🔒 Keeping the community safe and comfortable
We want this to be a welcoming, professional space for a wide range of people and workplaces.
In general, content doesn’t belong here if it involves:
- harassment, hate, threats, or personal attacks
- scams, spam, or misleading content
- malicious links or software
- sharing private personal information about yourself or others
- sharing confidential information
- impersonation or misrepresenting your affiliation
- sexually explicit content or content promoting illegal activity
If you’re unsure whether something fits, you can always pause and re-share with fewer personal details, or reach out to Zendesk Customer Support.
🚩 Reporting
If you come across something that doesn’t feel aligned with these guidelines, you can report it right in the community.
- Click Report on the topic or reply you’re concerned about
- You’ll be asked to include a reason for the report. A sentence or two about what you noticed helps our moderators review it faster.
A couple quick notes:
- More than one person can report the same post.
- You can report more than one post
That’s it! Keep it kind, keep it helpful, and don’t be shy about jumping in. Thanks for being part of the Zendesk Community.