We have been using a React Native wrapper for Zendesk Messaging:
https://github.com/leegeunhyeok/react-native-zendesk-messaging/tree/main
The wrapper’s most recent change was made about a year ago. Recently, however, we have received multiple reports of users suddenly being unable to send messages. When this occurs, the message displays a “Tap to retry” option, but retrying does not successfully resend it.
Since there have been no recent changes to the wrapper, we would like to ask whether there have been any upstream changes to the Zendesk Messaging SDK or service that could be causing the wrapper to fail intermittently.
At the moment, restarting the app resolves the issue for most users, allowing them to send messages normally again. However, there are still some cases where users continue to see the same “Tap to retry” error even after restarting the app.
From the development side, we have not been able to reproduce the “Tap to retry” failure consistently, which has made it difficult to identify a reliable trigger or isolate the root cause.
Could you please advise whether there have been any recent changes, known issues, or additional diagnostics we should review?