I am trying to create a automated chat bot using Zendesk that provides answer's based on our FAQ. Is this possible?
Question
Chatbot functionality based on FAQ
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Can you be more specific on what exactly needs to be done?
We have our own Flow Builder that you can utilize in order to give recommendations depending on the articles you prefer to show.