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Question

How to disable Automated Resolutions Usage

  • March 31, 2025
  • 1 reply
  • 0 views

John52

Hello,

I reviewed my billing and noticed that I was charged for something I do not use nor enable: Automated Resolutions Usage.

I would like to know how to disable it.

 

Regards,

John

1 reply

Francis14
  • Employee
  • May 24, 2025
Hello John,
 
Automated resolutions are part of AI agents therefore I believe you'd have to disable that first. Could you please confirm if you've already disable the feature? 
 
You can find more information about AI Agents in this article