Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
1. there should be streamlines notifications when OCR is enabled in an account. Messages, voice, email, etc., should all work similarly and have the same mechanism for notifications. Having notfications ony with a the bell icon for email, only within the talk widget for talk, and only through the accept button for messaging leads to a disjointed experience.
Ticket pop up notificaitons on the right hand side should also be color coded in some capacity, or give users a way to customize these notfiicaitons.
What problem do you see this solving? (1-2 sentences)
- More steamlined notification experience. Our agents feel the experience is a bit disjointed and has different queues to look out for.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
Every day
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
We are exploring building a custom app to do this, but it would be great to avoid needing to.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
Not really sure - but some type of page where we have full customization over notifications would be nice.
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!