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Multiple Zendesk connected to one JIRA organization

Related products:Support
  • February 6, 2025
  • 1 reply
  • 2 views

Is there a work around for connecting multiple instances of Zendesk onto one instance of JIRA? We're limited in our work due to the american department already having a Zendesk helpdesk and connecting it to the JIRA through the official connector. 

This is a 1:1 connection, so is there a third party that we can run to connect the JIRA to our new UK helpdesk, that isn't too expensive. Preferably cheap and secure if possible? 

1 reply

Francis14
  • Employee
  • May 29, 2025
Hello Michael,
 
I'm afraid that currently, the official Zendesk-JIRA connector only supports a one-to-one connection between a single Zendesk account and a single JIRA instance. This means it does not natively allow you to connect multiple Zendesk instances to the same JIRA instance using the official integration.