In an agents profile, you are limited to only text in their signatures.
Would be great if we were able to customise this to replicate our email signatures.
At the moment we have to use macros which is an extra couple of clicks each time submit a response.
Feedback submitted
Improved formatting ability in Signatures
+1 to this feature. As a workaround we edited our outbound notifications to use placeholders so we could customize the signatures. We even put the formatting inside Dynamic content so we would only need to change the format there instead of updating each trigger with format changes.
Negatives: This does not carry over to Side Conversations, the agents do not see with own signatures on their
Positives: We can have many Team signatures for different groups rather than the single Brand signature. It is easy to see eactly where the DC placeholder is for each trigger in the DC page
You could use the free Zignatures app for this.
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Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!