I'm trying to setup a new, custom trigger to automatically respond to new tickets with certain keywords in them. The hope is that we can automate some responses and reduce the number of frequently asked questions that agents have to manually respond to.
However, my Trigger conditions aren't working the way that I'd expect. They're instead firing for ALL tickets instead of just those with the keywords.
Meet ALL of the following conditions
Ticket > Ticket is Created
Ticket > Comment Text Contains at least one of the following words delete, disconnect, remove, unsubscribe, uninstall
Ticket > Status is not Solved
Actions
Notify by > User Email >>> Ticket > (requester and CCs)
<Email subject>
<Email body>
Ticket > Status >>> Solved
