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Zendesk Support Audit logs - Improve auditing changes to Views

Related products:Support
  • October 13, 2023
  • 3 replies
  • 8 views
Joel11

It's hard for us to track who has made changes to Views in Zendesk Support today. 

We have hade someone changing a View's sort order, and position of views, that messed up our configuration, but we cannot find the person to speak to about the changes. 

The Zendesk Support > Admin Center > Audit logs doesn't seem to include all changes made to Views.

And there is no revision history for views either. 

So, when views are updated, we are having a hard time finding who is doing that (and what they changed, but first step is typically to find and inform the user how to go about changes in the future).

 

 

    3 replies

    Joel11
    • Joel11
    • Author
    • October 13, 2023

    Or if this is tracked, it's a bit unclear what is being tracked. Are there events that are not tracked?

    The View shows a "Last updated" timestamp. 

    The audit log filtered on type "View" (and no other filters) shows no changes around that time.

    It the Last updated changes some change like "position was updated", but the audit log doesn't - this is quite confusing. Right now, our impression is that the View was changed, and it happened in october. But The audit log seems to indicate different. So, we don't really know what's the truth here.

    There is no revision history for views either, to see who made changes (and what changes). 

     

    Shawna James
    • Shawna JamesCommunity Manager
    • Community Manager
    • October 19, 2023
    Hey Joel, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add you support by upvoting this post and/or adding your use case to the the comments below. Thank you again!
      Anissa
      • Anissa
      • January 3, 2025

      +1 on a strong desire to be able to audit changes made to Views @shawna11  – or at the very least, include a revision summary/history within the Views themselves. 

       

       I see that this original post was made over a year ago - if there's anywhere else I should submit this feedback, please let me know. 

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