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New Sub Domain no longer available and chat box no longer on our website?

Related products:Chat/Messaging
  • August 4, 2023
  • 2 replies
  • 9 views
C

Hi, 

We upgraded and created a new subdomain for the URL login, been working fine for nearly 2 months. Yesterday evening we received an email to state - See below.

Even though back in June we received an email reply on a ticket to confirm the migration was successful. How can this be fixed? States our subdomain no longer exists?

 

Your upgrade to the new Chat experience was not successful
 
 

Your Zendesk has not been upgraded. For now, you can access Chat by logging into your account at dashboard.zopim.com.

What now?
  • We will attempt to migrate your account to the Chat experience at another time. You will be notified of a new upgrade date on the Chat dashboard in your account five days in advance.
  • Please reach out with any questions.

Thank you for being a valued customer.

 

Cheers,
Team Zendesk

[Edited by Zendesk Community Team]

    2 replies

    C
    • Cherie11
    • Author
    • August 4, 2023

    PS - Have emailed but not had any response.

    [Edited by Zendesk Community Team]

    S

    Hello Cherie,

    Looking at your correspondence with our Advocacy team, they have confirmed that the upgrade has failed for your account and we will need to reschedule it for you. For now, you can continue using Chat via dashboard.zopim.com.

    We will retain the subdomain name you have chosen before and we will provide your upgrade date/time again via the banner notice on your Chat dashboard.

    - Sarah D.

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