The ability to add a slack conversation/thread into the Zendesk ticket via the APPs section in the ticket itself. A use case would be, adding the slack thread into the ticket and just having to go into the ticket to see the thread conversation without having to go to slack.
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Integrate Slack thread into Zendesk ticket view
Hi @teddy11 you may want to check this resource about building your Slack Zendesk integration (threading included)
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